TECHtonic: Trends in Technology and Services
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127. Your Customers Have Been Telling a Story. AI Can Finally Read It.
Your CRM knows what happened. It doesn’t know why—or what’s about to happen next. That gap is costing revenue teams millions in preventable churn, missed expansion, and deals that slip away long…
126. Live from the 2026 TSIA Board Summit: Executive Leaders Debate the Future of Services
Recorded live at the May 2026 TSIA Board Summit, this executive panel brings together technology and services leaders to explore how AI is transforming the future of customer engagement, professional…
125. Outsourcing Impact: A New Playbook for Customer Success Leaders
In this episode of TECHtonic, Thomas Lah of TSIA sits down with Michael Harnum, CEO of ESG Success, to unpack a bold idea reshaping the tech industry: Customer Success as a Service. As companies face…
124. Science Meets Strategy: Inside Agilent’s Growth Engine
In this episode of TECHtonic, host Thomas Lah sits down with Angelica Riemann, SVP and President of the CrossLab Group at Agilent Technologies, to unpack how a legacy hardware company is transforming…
123. How to Beat Bigger Competitors (Without Bigger Teams)
In this episode of TECHtonic, Thomas Lah sits down with Cormac Whelan, CEO of Nitro Software, to unpack what it really takes to compete, and win, when you’re up against industry heavy weights. As AI…
122. Staying Strategic in an AI-Driven Marketing World
What happens when AI can do almost everything marketing teams used to own?In this thought-provoking episode of TECHtonic, Thomas Lah chats with marketing leader Kathy Macchi to unpack a bold AI…
121. Moving Beyond AI Experiments to Real Business Value
AI is everywhere. So where is the real business value? In this episode of TECHtonic, TSIA’s Thomas Lah speaks with Sofi Elfving Hallberg, CEO and co-founder of Substorm and a machine learning pioneer…
120. AI vs. Renewal vs. Churn: Who Wins in 2026?
Net revenue retention is under pressure. SaaS growth has slowed. Sales and marketing budgets are shrinking. And AI is forcing companies to rethink everything, from seat-based pricing models to how…
119. How Leaders Turn AI Into Compounding Business Value
AI is no longer a distant promise, it’s actively reshaping how work gets done. But the biggest differentiator between companies that thrive and those that fall behind isn’t the technology itself.…
118. Are Micro Verticals the Key to AI Profitability?
In the AI era, enterprise technology companies face a hard truth: generic platforms no longer win. Profitable growth now depends on delivering specific business outcomes, and that requires going…
117. The AI Economics™ Experts React to What Enterprise Tech Isn’t Saying Out Loud
AI is no longer a technology conversation, it’s an economic reckoning.In this episode of TECHtonic, TSIA’s Thomas Lah is joined by J.B. Wood and George Humphrey to unpack the real-world implications…
116. The AI Last Mile: How AptEdge Is Redefining Enterprise Support
B2B enterprises are overwhelmed by complexity, and AI is finally promising the breakthrough they’ve been chasing for years. On this episode of TECHtonic, TSIA Executive Director Thomas Lah sits down…
115. Accomplishing Field Service Excellence with Trust, Transparency, and Delivery
In this power-packed episode of TECHtonic, TSIA Executive Director Thomas Lah speaks to Rajat Shah, Vice President of Services at Tetra Pak, for a rare inside look at one of the world’s most…
114. When AI Becomes the Strategy, Not the Tool
TSIA Executive Director Thomas Lah sits down with Satya Gunampalli, Founder & CEO of G5 InfoTech, to explore how AI is not just enhancing workflows, but fundamentally reshaping the business…
113. What AI-Native Startups Teach Us About Enterprise Evolution
In this episode of TECHtonic, host Thomas Lah, Executive Director of TSIA, speaks to Doug Duker, Global Leader of Customer Success at You.com, to unpack what truly sets AI-native startups apart from…
112. Modern Support at Scale
In this episode of TECHtonic, TSIA’s Executive Director and EVP Thomas Lah sits down with Alex Console, SVP of Global Support Services at Teradata, to explore what it takes to support one of the most…
111. AI, Customer Success, and the Blurring Lines of Services
In this episode of TECHtonic, TSIA’s Executive Director and EVP, Thomas Lah, sits down with Srikrishnan Ganesan, Co-founder and CEO of Rocketlane, to explore how artificial intelligence is reshaping…
110. Rewriting the Rules of Work with Workday AI
In this episode of TECHtonic, host Thomas Lah sits down with Shane Luke, VP of Workday AI, to explore how artificial intelligence is reshaping the way businesses manage people and money. From…
109. The Future Belongs to Adaptive Expertise
As AI transforms how knowledge workers operate, the challenge isn’t just adopting new tools—it’s rethinking how we learn, adapt, and thrive. In this episode of TECHtonic, TSIA’s Thomas Lah sits down…
108. Boring AI That Wins Big in the XaaS World
In this episode of TECHtonic, TSIA’s Thomas Lah sits down with Ray Meiring, CEO of QorusDocs, to explore how AI is revolutionizing SaaS business models—starting with the “boring,” but high-impact…
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TECHtonic: Trends in Technology and Services has published 130 episodes since April 2021, covering topics in Business, Management.
TECHtonic: Trends in Technology and Services is currently highly active with new episodes every 2 weeks. Average episode length is 40m.
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