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About This Podcast
Join industry natives, Nariba Shepherd & Justin Arnett - Graham as they explore dark side of the plate conversations. All glitter's not gold out here but it doesn't mean we can't do something about it. Poised but funny, specific yet inclusive - we aim to shed light on the human costs of the hospitality experience.
Tilting the microphone to those that are often forgotten and overlooked - we commit to not only discussing the realities in the industry, but provide tangible resources to enact a more equitable landscape for all.
Crafted as post shift conversations - listen in as we talk some sh*t, learn a bit, highlight unique perspectives and empower community action together.
After all, this is the industry as it should be heard and its on your terms.
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Recent Episodes
S4E25 Conscious Hospitality: Leadership, Accountability and the Human Cost of Service.
Send us a textNew year, same us. We have been on a bit of a hiatus as we have been navigating new cultural realities and showing up in real time for our communities. In this fresh episode of Terms of…
S4E24 Uncorking Accessibility with the Pro Wino.
Send us a textIn this exciting drop we welcome Kelly Rozny, the force behind The Pro Wino, a platform redefining how we think about and experience wine education.Kelly brings years of hospitality…
S4E23 New Age of Cool with Zeitlin's Delicatessen.
Send us a textAbsolutely honored to sit down with Sam Zeitlin, the founder of Zeitlin’s Delicatessen, a nontraditional yet undeniably cool Jewish deli that’s reshaping how Chicago experiences…
S4E22 Failure Is Not an Option: The Global Artistry of FINO Tequila.
Send us a textIn this robust drop we sit down with FINO Tequila co-Founders Vikram Kumar, Chief Revenue Officer, and Jana Iyer, the visionary behind FINO’s design and experiential narrative.Together…
S4E21 Curating Sunrise Moments w/ Morning Jay's.
Send us a textIn this new drop, we sit down with the duo behind Morning Jay’s, led by Justen x Nate that redefines what breakfast can be. What began as a living room project has grown into a pop-up…
S4E20 Reshaping Food Access with Jake Tepperman of Chicago Food Rescue.
Send us a textFor this surprise drop from us at T o S - we sit down with Jake Tepperman, founder of Chicago Food Rescue, an organization dedicated to bridging the gap between food waste and food…
S4E19 Where Policy Meets People - LIVE at Osito's Tap.
Send us a textRecorded live at Osito’s Tap in Chicago’s Little Village, this special edition of the Terms of Service Podcast brings together voices shaping the future of community, culture, and…
S4E18 Scaling with Intention w/ Jordyn + Oscar Sotelo of Diego.
Send us a textIn this episode of Terms of Service, we sit down with Jordyn and Oscar Sotelo, the duo behind Diego, RLM Events & Design, the electrifying hospitality pop-up Entre Sueños, and…
S4E19 Soul & Smoke : Origins, Intention, and Care.
Send us a textIn this episode of Terms of Service, we sit down with the brilliant culinary duo Heather Bublick and Chef D'Andre Carter of Soul & Smoke — a restaurant that has redefined comfort…
S4E17 Unpacking Diaspora, One Dish at a Time.
Send us a textOn this fresh drop of Terms of Service, we’re joined by the inimitable Rob Carter — chef, curator, and visionary behind Diaspora Chicago, the celebrated culinary pop-up series that…
S4E16 Workwear, Worth & The Work Ahead: A UTILITY 2025 Recap
Send us a textIn this special recap episode, we unpack the layered impact of UTILITY 2025, a revolutionary trade space (not just a trade show) hosted by Tilit NYC. Recorded from Chicago — a city that…
S4E14 The Art of Omakase.
Send us a textAye! We have been gone for TOO long but we are so excited to be back with Naomi Kubo of Sushi by Scratch here in Chicago. In this fresh drop of T o S, we sit down with Naomi to explore…
S4E15 Beyond the Bottle: The Ethical Vision of Spearhead Spirits.
Send us a textA double header this week with Lavell Miller as we recap our dynamic conversation surrounding Spearhead Spirits. In this drop of T o S, we sit down with Lavell Miller to explore the…
S4E13 The Importance of Cultural Community.
Send us a textWelcome back to Terms of Service; it's been awhile. In this episode, we sit down with Chef Sarah Stegner and Darren Gest to discuss Chicago Chefs Cook, a community-driven initiative…
S4E12 Perceiving Your Needs.
Send us a textFresh drop with Ricky Lee Barnes and it's a true Midwestern gem. Ricky talks to us about how he came to be in Dayton, OH and his journey to Chicago. Speaking in depth about his…
S4E11 The Bridge of Industry.
Send us a textNew episode with Carlos Matias and its chock-full of industry insider information but drives a narrative that is a robust roadmap for consumer expectation and the true ethos of…
S4E10 [DELUXE] Dichotomy of Camaraderie.
Send us a textWe are a bit late but it's too worth the wait. Happy to announce this episode with Chef Faiz Ally and this DELUXE drop engages multiple facets of the industry experience through…
S4E9 Value of Worth.
Send us a textAnd we're back at it! So excited to be joined by Desi Mullins to share their dynamic perspective from NYC to the Chicago culinary scene. This episode is a heartfelt good time as we…
S4E8 Imagine Another Future.
Send us a textIt's been widely too long but WE ARE BACK - and it's with Daniel Reguiera and Sean Ellis of Chicago Cane Cooperative and it's everything that we've needed. Before you get into it -…
S4E7 Calling It Back Home.
Send us a textTo slide into the conclusion of Black History Month - we are very stoked to welcome Jesse Steward Jr. of Alexander James Whiskey to discuss his heritage specific journey in building…
Frequently Asked Questions
Terms of Service has published 77 episodes since December 2020, covering topics in Arts, Comedy.
Terms of Service is currently highly active with new episodes every 2 weeks. Average episode length is 1h 22m.
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