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Recent Episodes
137. Back to Basics in Coffee Operations
Summary: In this episode of the Coffee Experts podcast, Aaron Hovivian, Drew Moody, and Ben Clatterbuck dive into the importance of getting back to the basics in running a successful coffee business.…
136. Protecting Your Culture as You Grow
In this episode of the Coffee Experts podcast, Aaron Hovivian, Drew Moody, and Ben Clatterbuck dive into the realities of building and protecting company culture in the coffee industry. Drawing from…
135. Why Your Coffee Shop Is Good But Not Great Yet
SUMMARY: Aaron, Ben, and Drew dig into what it actually takes to go from running a good coffee shop to running a great one. The conversation gets honest about why success can be the very thing that…
134. Do You Know What Your Drinks Are Actually Costing You?
SUMMARY: Aaron and Drew get into one of the most overlooked levers in a coffee shop's profitability: cost of goods sold. Drawing from hard-won lessons running three locations in Belize without the…
133. The $1.7 Million Coffee Shop: Here Is What They Did Right
SUMMARY: Aaron, Ben, and Drew tackle a question most coffee shop content never touches: what do you actually do when your business starts winning? Inspired by a client running a $1.7 million…
132. What Kind of Coffee Shop Do You Actually Want to Run?
SUMMARY: Aaron and Drew get into one of the most important questions every coffee shop owner eventually has to answer: what kind of experience do you actually want to create, and who are you creating…
131. One Second Faster Means $30,000 More. These Founders Did the Math.
SUMMARY: Aaron and Ben welcome Rob Whitten and Jane Lo, co-founders of Ping, a fully automated drive-through coffee concept that is changing what speed and convenience can look like for coffee…
130. Stop the Chaos: How to Actually Communicate With Your Team
SUMMARY: Aaron, Ben, and Drew tackle a problem that quietly kills team culture and operational clarity in coffee shops: communication chaos. From the dreaded group text that everyone eventually mutes…
129. Clean Books, Better Decisions: The Coffee Shop Finance Deep Dive
SUMMARY: Aaron, Ben, Drew, and bookkeeping specialist Faith dig into why so many coffee shop owners are flying blind when it comes to their finances and what it actually costs them. From dairy…
128. Small Upgrades, Big Returns: Evolving Your Coffee Shop the Right Way
SUMMARY: Aaron, Ben, and Drew dig into a question every coffee shop owner needs to ask: are you still doing things the best way, or just the only way you know how? From duct-taped iPod ordering…
127. How to Survive Slow Seasons in a Coffee Shop
SUMMARY: This episode breaks down what to do when customer spending drops and it feels like your clientele is tightening their wallets. The hosts emphasize the importance of identifying whether…
126. Are You Losing Money Without Realizing It?
SUMMARY: In this episode, the Aaron & Ben discuss one of the most overlooked but critical aspects of running a successful coffee shop: understanding your numbers. They break down why many coffee…
125. Holding the Line: Managing Employees and Maintaining Standards
SUMMARY: This episode focuses on one of the hardest responsibilities in managing a coffee shop: knowing when it's time to fire a barista or employee. The hosts discuss how common turnover is in the…
124. Building a Coffee Shop Culture That Reduces Turnover
SUMMARY: In this episode of Coffee Experts Club, the hosts tackle a universal pain point for coffee shop owners: staff turnover and unreliable employees—especially in an industry largely staffed by…
123. Moving Locations Without Losing Customers
SUMMARY: In this episode, Aaron, Drew, and Ben break down what it really takes to relocate and reopen a coffee shop during peak season—after their building was torn down. They walk through the…
122. Grand Openings, Growing Pains, and Hard Lessons in Expansion
SUMMARY: In this episode of Coffee Experts Club, the hosts reflect on how far they've come since launching the podcast and the importance of zooming out to recognize progress amid the daily grind of…
121. How Community Partnerships Fuel Coffee Shop Growth
SUMMARY: In this episode, the hosts share the story behind relocating their first coffee shop in Belize after learning the original building would be torn down. Instead of treating it as a setback,…
S120 120. A Conversation Worth Revisiting: People, Systems, and Coffee
SUMMARY: This episode is a replay from a few years back, but the conversation is just as relevant today. Aaron Hovivian and Drew Moody dig into what really makes the coffee industry (and any service…
119. The Metrics That Make Multi-Location Drive Thru's Work
SUMMARY: This episode focuses on the practical side of manager accountability and why clear, measurable expectations are critical as a business grows. Ben and Drew explain how vague feedback leads to…
118. How to Create Consistency Across Multiple Coffee Shops
SUMMARY: In this episode, Ben and Drew discuss the simple systems that help coffee shops stay consistent as they grow. From checklists and aesthetic walk-throughs to customer feedback, they explain…
Frequently Asked Questions
The Coffee Experts Club Podcast has published 137 episodes since September 2023, covering topics in Business, Careers.
The Coffee Experts Club Podcast is currently highly active with new episodes weekly. Average episode length is 24m.
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