The Nordy Pod
Pete Nordstrom
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Recent Episodes
Ep 111. President of The UPS Store, Sarah Casalan: A Story in Every Package
Rated #1 for the past three years on Forbes annual list of companies with the “Best Customer Service” – a list formed by surveying 158,000 customers over a period of 12 months – The UPS Store has…
Ep 110. Nordstrom’s 125th Anniversary - Part 6: Servant Leadership
What really is the role of a leader at Nordstrom? What are the inherent qualities of a good manager who promotes a healthy work environment, and ultimately builds a better business? Well, it’s…
Ep 109. Nordstrom’s 125th Anniversary - Part 5: Service First
We never really tire of telling stories of satisfied Nordstrom customers. And if you’ve listened to the podcast for any amount of time, you’ll know this to be true. You’ve also likely heard…
Ep 108. Nordstrom’s 125th Anniversary - Part 4: The Voice
In this episode we’re pulling back the curtain on a part of our business that we haven’t spent much time talking about on the podcast—which is ironic, because it has everything to do with how we…
Ep 107. Mattel CEO, Ynon Kreiz: More Than a Toy Company
You grew up playing with them. You’ve shared them with your kids. And now, the brands we all know and love are flying off the shelves and into our hearts through every form of entertainment…
Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection
Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matter most. For anyone interested in learning…
Ep 105. Nordstrom’s 125th Anniversary - Part 3: The Experience
Retail today looks a lot different than it used to. Customers can shop on their phone from their couch. They can compare us to the entire world in about five seconds. They expect personalization. …
Ep 104. Nordstrom’s 125th Anniversary - Part 2: Resonance
How do you get people to share a good thing? In our last episode, we spent time talking with a few Nordstrom family members about how the company started, the values that shaped it early on, and the…
Ep 103. Nordstrom’s 125th Anniversary - Part 1: Building a Business
If you’ve ever spent time in a Nordstrom store, you probably know this already: the way we show up for customers really matters to us—and that’s not a new thing. This year marks 125 years since our…
Ep 102. Kyle MacLachlan: The Gift That Keeps on Giving
What do the grapes of Walla Walla, director David Lynch and the keyboardist from The Doors all have in common? Well, he's our guest for this episode—the incredibly talented film and TV star, and face…
Ep 101. What’s Next for Nordstrom?
Join us for a special trip to the Women's Wear Daily Apparel & Retail CEO Summit, where co-CEOs Pete and Erik Nordstrom talk on stage with the managing editor for WWD, Evan Clark, about the…
Ep 100. Why Storytelling Matters
As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible business leaders, inspiring…
Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington
Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organization. And though Nordstrom is a…
Ep 98. Customer Experience is Key
It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful to open the aperture and…
Ep 97. Nordstrom Goes Private - Part 1: Family First
For over 50 years our company, Nordstrom Inc., had been a publicly traded entity. Owned by shareholders, traded on Wall Street and largely evaluated by its stock price. That all changed on May 20,…
Ep 96. New York Fashion Week with VP Fashion Director Rickie De Sole
We've been to London. We've been to Paris. We've been to Milan. And for this episode, we're rounding out the "Big Four" and taking the podcast to fashion week in New York! To help tell this story…
Ep 95. The Imperfect Retailer & The Quest to Improve Customer Service
What is Nordstrom's number-one goal? If you're a Nordstrom employee you'd better know the answer, because it's pretty much the first thing that we ask at every state-of-the-company meeting.…
Ep 94. Designing the Experience: How Physical Spaces Shape Retail
When you walk into a Nordstrom store, a lot of things are happening at once. The layout, the colors, the lighting—all working together to create a feeling, and that feeling doesn't happen by…
Ep 93. Kenneth Cole: The Intersection of Cause and Commerce
In the world of fashion, there are a handful of names that do more than just design clothes—they shape conversations. Our guest today is someone who's done exactly that. Founder, chairman and…
Ep 92. Finding What Works For You with Catherine Bloom, Director of Luxury Styling at Nordstrom
In a store like ours—with thousands of brands in every category of men's, women's and kids' apparel, with shoes, accessories and everything in between—there are virtually limitless possibilities,…
Frequently Asked Questions
The Nordy Pod has published 112 episodes since January 2022, covering topics in Arts, Business.
The Nordy Pod is currently highly active with new episodes every 2 weeks. Average episode length is 45m.
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