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About This Podcast
Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer, we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis.
Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to stay ahead or a curious listener eager to learn more, this podcast offers a fresh perspective on the strategies that make or break a business.
Tune in for episodes filled with surprising discoveries, practical takeaways, and the intelligence you need to outperform the competition.
Undercover Customer - Your go-to podcast for uncovering the hidden truths in retail and banking through the lens of mystery shopping.
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Recent Episodes
Do Your Employees Feel Safe at Work?
The core question of the episode is simple:Would you be comfortable with someone you love working in this store?Because safety is not just a policy. It is a leadership responsibility.In this episode…
How Does It Feel to Be Your Customer?
The central question of the episode is simple:How does it feel to be your customer?Because once you know that, you have a much better chance of improving the experience, training the right behaviors,…
Innovation Is Not What You Think!
In this episode of Undercover Customer, I sit down with global innovation strategist Matt Mueller to break down what innovation really means inside retail stores—and why most companies are getting it…
We Forgot How to Treat Customers
Today on Undercover Customer I’m talking with Michael Glazer. Michael runs one of the longest standing mystery shopping and merchandising firms in North America. He built it from scratch, one shop at…
Banks Are Not Protecting You Anymore!
The State of Retail Banking 2025. Why it matters to you and why most people are not being told the full story.In this episode of Undercover Customer I sit down with Lou Harvey, CEO and founder of…
The Secret to Beating Your Competitors
Unlock "The Secret to Beating Your Competitors" with actionable insights from the Undercover Customer podcast! Discover how mystery shopping and human intelligence can transform your retail or…
Frequently Asked Questions
Undercover Customer has published 6 episodes since October 2025, covering topics in Business, Management.
Undercover Customer is currently highly active with new episodes every 2 weeks. Average episode length is 39m.
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