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About This Podcast
Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.
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Recent Episodes
S1E23 Episode 23: Reimagining Traps: The Technology Driving the Next Era of Wildlife Management
In this episode of the Voice for the Industry Podcast, Brian Quispe, co-founder of OcuTrap, discusses the innovative technology behind their smart trapping systems. The conversation covers the…
S1E22 Episode 22: Smarter System, Better Sales: How Pest AI is Changing the Game
In this episode, the founder of Pest AI, a platform revolutionizing the pest control industry through advanced CRM solutions and AI integration. They discuss Anthony's journey from pest control…
S1E21 Episode 21: Building Businesses with Grit: How Pest Control Companies Can Win with Smarter Support
In this episode of the Voice for the Industry podcast, Raymond Kidwell interviews Margaret Garcia, founder of Grit PPO, the first female-owned outsourced contact center for the pest control industry.…
S1E20 Episode 20: Serving Customers Like Family: The Values Behind Turf Pride
In this episode, David Petti, founder of Turf Pride Lawn Care, shares his journey from a solo operator to leading a successful family-owned business. He discusses the importance of exceptional…
S1E19 Episode 19: Finding Purpose in Pest Control: Building a Workplace that Attracts Today’s Top Talent
In this episode of The Voice for the Industry Podcast, host Raymond Kidwell sits down with Gerwin Marca, a service manager whose unconventional career path brings a fresh perspective to the pest…
S1E18 Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts
In this episode, Aleena Valentine and Kayla Carroll share their extensive experiences in the pest control industry. Aleena discusses her journey from a CSR to a customer service manager, while Kayla…
S1E17 Episode 17: Sustaining Quality: How Food Safety and Pest Management Compliment Each Other
In this episode, host Raymond Kidwell sits down with Dominique Sauvage, a seasoned expert in pest control and food safety. With over 42 years of global experience, Dominique shares his journey from…
S1E16 Episode 16: Termites, Teamwork, and Tenacity: A Conversation with Susan Hare
Join Karissa Wilson as she steps into the host's seat for a special episode of the Voice for the Industry Podcast, featuring Susan Hare, a seasoned Program Director at Thrasher Termite and Pest…
S1E15 Episode 15: Valuation Matters: Keys to building a more valuable Pest Control Company
In this episode, we speak with our special guests, Grant and Kemp, who dive into the intricacies of the pest control industry's business side. Exploring the importance of company culture, employee…
S1E14 Episode 14: Passing the Baton: How Referrals Power Pest Control Growth
In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships,…
S1E13 Episode 13: Blending Family and Business for Lasting Success
In this episode of the Voice for the Industry Podcast, Leah Hazelwood explores the evolving role of women in the pest control industry and the unique opportunities it presents.Join us for an…
S1E12 Episode 12: Beyond Bugs: Relationships, Training, and Giving Back with Kevin Lemasters
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Kevin Lemasters, a seasoned expert in pest management. Kevin shares his journey from a pest control…
S1E11 Episode 11: Contact Center Innovation: Omnichannel and Integrations
In this episode, we explore how small businesses can leverage multi-channel communication to enhance customer engagement and drive growth. Discover the advantages of reaching your audience through…
S1E10 Episode 10: Bug Data & Brain Power: The AI Evolution with X-Rai Labs
In this episode, we delve into the transformative power of AI in the business world. Discover how AI technologies are reshaping accountability practices and driving customer retention strategies.…
S1E9 Episode 9: Brian Starnes on Building PestSOS & the Shift Toward Smarter Solutions
In this episode, we delve into the fascinating transformation of pest control call centers. Discover how technology and customer expectations have reshaped the industry, turning traditional call…
S1E8 Episode 8: The Prism Perspective: Clearer Thinking for Better Results with Evan Unick
In this episode, we explore the powerful connection between technology and human adaptability—and how together, they fuel lasting business success. Our guest, Evan, takes us on his remarkable journey…
S1E7 Episode 7: The Vision Behind the Voice: Building VFP and Embracing What’s Next
Join us as we explore the remarkable journey of Voice for Pest, a leader in integrating AI and technology within the home services sector. This episode reveals how Thomas Welsh developed ATS to…
S1E6 Episode 6: Built to Last: Evolving Pest Control with Smarter Training & Leadership
Join us on the Voice for the Industry Podcast as we delve into the inspiring career journey of David Billingsly, founder of the Billingsly Group. With over 33 years of experience in the service…
S1E5 Episode 5: From BFFs to Industry Forces: Friendship, Pest Control, and the Power of Collaboration
In this episode of the Voice for the Industry Podcast, host Raymond Kidwell sits down with Audrey Hall and Ashley Morrison for a dynamic conversation about the power of friendship, the impact of…
S1E4 Episode 4: Show Me the Money! Making Collections a Priority with Andrea Dahlgren
In this episode of the Voice for the Industry Podcast, we sit down with Andrea Dahlgren, Senior Vice President of Business Development at ARM Solutions. Andrea shares her journey from the mortgage…
Frequently Asked Questions
Voice for the Industry Podcast has published 24 episodes since June 2025, covering topics in Business, Technology.
Voice for the Industry Podcast is currently highly active with new episodes every 2 weeks. Average episode length is 40m.
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