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About This Podcast
Catch up about the latest Digital Workplace Management , UC and Collaboration challenges, and spot early trends with industry analysts and VOSS experts.
Discover insights and expertise from VOSS Solutions through our blogs, videos, and podcasts. As a global leader in unified communications and collaboration, we provide valuable content to help you optimize, manage, and transform your UC environment. Stay ahead of industry trends, explore innovative solutions for discovery, automation, migration, and deep insights, and learn how to enhance productivity and efficiency in your organization. Tune in to gain actionable strategies and expert knowledge tailored for IT leaders, decision-makers, and collaboration professionals.
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Recent Episodes
S3E15 Rethinking Microsoft license management
Tim Jalland from VOSS Solutions discusses the growing complexity of Microsoft licensing for enterprises as organizations expand their use of Microsoft 365, Teams, Copilot, and advanced security…
S3E14 The noise your agents couldn’t hear (but your customers could)
Hear how a mid-sized organization using Genesys Cloud experienced declining customer satisfaction despite having healthy technical metrics. The problem was traced to environmental noise affecting…
S3E13 Why APAC organizations are rethinking digital workplace control
Brett Johnson, General Manager APAC for VOSS, discusses how organizations across the Asia-Pacific region are shifting their focus from managing digital workplace complexity to maintaining operational…
S3E12 Driving efficiency in Webex Contact Center operations
Keith Bareham from VOSS explains how organizations using Cisco Webex Contact Center face operational challenges despite the platform's powerful capabilities. He identifies key pain points including…
S3E11 The visibility gap in Webex Calling deployments
Discussing the operational challenges organizations face when deploying Webex Calling and other cloud communication platforms - While cloud calling promises simplicity by removing infrastructure…
S3E10 Looking to accelerate contact center migration? Listen on!
Modernizing a contact center is a complex process, especially in health care where every call must be routed correctly. One major health care organization transitioned from a legacy Avaya system to…
S3E9 From insight to action - turning uc data into business outcomes
Explore how Unified Communications (UC) has evolved into a powerful data engine, generating insights that drive business success. Learn why analytics is the missing link for interpreting…
S3E8 Is UC analytics the missing layer in your business?
Addressing a critical gap in how organizations monitor their unified communications (UC) environments like Microsoft Teams and Cisco Webex. While most companies track uptime and basic system health,…
S3E7 UC is no longer a tool - it's a data engine!
See how unified communications platforms like Microsoft Teams and Cisco Webex are evolving beyond simple productivity tools into powerful data engines. Jamie Litherland explains that UC platforms…
S3E6 Your digital workplace is growing - but your control isn't
Discover how to address the growing challenge organizations face as their digital workplace platforms expand. While tools like Microsoft Teams and Webex provide more choice and flexibility than ever,…
S3E5 Stop Accepting the Status Quo in Your Digital Workplace
Address the hidden costs and inefficiencies in digital workplace platforms that many organizations tolerate. Learn how basic functionality in voice, video, and chat systems masks deeper problems…
S3E4 When AI becomes a commodity, operational intelligence becomes the advantage
Explore how AI is rapidly commoditizing across industries, making unique operational data the new competitive advantage. Drawing on insights from technology investor Marc Andreessen, it discusses how…
S3E3 Microsoft E7: AI-powered productivity meets smarter licensing
Tim Jalland from VOSS explains that E7 integrates AI assistance into everyday tools like Teams, Outlook, Excel, and PowerPoint to help employees summarize meetings, draft documents, and automate…
S3E2 Digital sovereignty needs more than local data centers
Bill Dellara, Chief Product Officer at VOSS, discusses the critical distinction between data sovereignty and operational governance in response to Europe's reassessment of its relationship with…
S3E1 The hidden cost of Microsoft Teams calling issues
See how Microsoft Teams calling issues create hidden costs for organizations through lost productivity, unreported problems, and IT support overhead. Tim Jalland explains a three-level maturity model…
S2E9 Microsoft Security Copilot: Lessons in readiness, operational governance and licensing for AI-driven tools
Learn critical lessons from a Microsoft Security Copilot implementation, using a real-world case study where improper deployment led to thousands of dollars in unexpected charges within a month.…
S2E8 Voice is strategic again - and this time it’s intelligent
Hear how voice communication is experiencing a strategic resurgence as an intelligent interface powered by AI. Bill Dellara, Chief Product Officer at VOSS, explains that while digital channels have…
S2E7 What it really takes to deliver a zero-disruption migration at global scale
Christopher Martini from VOSS Solutions presents a case study of a successful global Microsoft Teams phone migration that transitioned nearly 60,000 users across four regions in under seven months…
S2E6 The automation advantage: Reducing digital workplace costs and complexity with intelligent license management
In this insightful blog, Jamie Litherland, Solutions Owner at VOSS, discusses the automation advantage in reducing workplace costs and complexities through intelligent license management. The talk is…
S2E5 Security by design: How smart access controls strengthen governance in the digital workplace
See how organizations can strengthen governance in their Microsoft 365 and Teams environments through security by design principles, and smart access controls. The blog addresses the common challenge…
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VOSS - Discover more from UC experts has published 35 episodes since November 2025, covering topics in Technology.
VOSS - Discover more from UC experts is currently highly active with new episodes weekly. Average episode length is 5m.
