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About This Podcast
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
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Recent Episodes
The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International
What happens when customers stop opening banking apps and start managing their finances through AI assistants?In this episode, we sit down with Mathias Fanschek, Head of Digital Transformation and…
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
We sit down with Henry Vaage Iversen, Co-Founder and CCO at boost.ai, to explore why voice AI is finally reaching mainstream deployment across banks, insurers, telcos and other regulated…
How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić, Co-founder and CEO
Five years after his first appearance on the podcast, PolyAI CEO Nikola Mrkšić returns to VUX World to discuss how conversational AI has evolved from intent-based systems into enterprise-scale AI…
Most AI projects fail. Here's how to pick the ones that don't with Thomas Schaefer, Uniphore
Enterprise AI projects fail more often than they succeed. The MIT figure Thomas Schaefer cites puts that at 95%. The reasons are rarely the model. They are the architecture beneath it, the data that…
Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta
Enterprise AI tools can spin up a prototype in an hour. Getting that prototype to production with the accuracy, security, and scale a real business needs still takes months for most companies.…
Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei
Most teams are still asking where to use AI. The better question is where not to.In this episode, Adrian Matei, Product Manager from Jaja Finance, breaks down what actually happens when generative AI…
A pulse check on conversational AI in 2026
We hit the floor at the European Chatbot and Conversational AI Summit in Edinburgh with a mic and a simple rule: answer a question, then leave one for the next person. What unfolds is a chain of…
Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier
Most companies sit on a goldmine of customer insight and do almost nothing with it. Every conversation holds signals about frustration, churn risk, and broken experiences, yet extracting that value…
Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
How do you test something that can behave differently every single time?In this episode, we speak with Amitha Pulijala, Chief Product Officer, and Christoph Börner, VP of Engineering, both at Cyara,…
The realities of deploying generative AI in customer support with Alia Azim, Citation Group
Generative AI is changing how customer support chatbots are built, deployed and measured.In this episode, we sit down with Alia Azim, Product Lead for Chatbots at Citation Group, to discuss the…
AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom
What happens when AI stops being treated like a tool and starts being hired like an employee?In this episode, we sit down with Gabe Larsen, Chief Revenue Officer at Atonom (formerly known as…
The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Generative AI has changed how conversations are built and experienced. Georgios Tserdanelis, VP of Conversation Design at JPMorganChase, draws on 15 years of designing voice and chat systems to…
Automating customer service across 170 countries with HBX Group
HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side…
Designing conversational AI that works with Anne Cantera of Optimum
From IVRs to multimodal AI experiences, the hardest problems are rarely technical. In this episode, we dive into the evolving landscape of conversational AI and enterprise automation with Anne…
The AI talent war with Chris Morrow, Founder of Digitalent
AI has moved from pilot projects to boardroom urgency. Companies feel the pressure to act, hire, and keep up. Many start with tools or chase a single unicorn hire. Chris Morrow, Founder of…
The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.In this episode, we’re joined by BalaKrishna Kolluru, Senior Director of AI at…
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?We explore how Intercom has evolved from a traditional customer…
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
In this episode, Joe Kim, the new CEO of DRUID AI, unpacks what might be the biggest shift in technology since the internet.We discuss the evolving landscape of artificial intelligence and its…
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Everyone's slapping 'agentic' on their AI products, but what does that even mean? Anne Jenkins, Vice President of Solution Architecture at Teneo, helps us separate substance from buzzwords.In this…
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
Once switched off during busy periods, Lloyds Banking Group’s chatbot now handles more than 15 million conversations a year. Learn what it really takes to build AI solutions that customers trust with…
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VUX World has published 378 episodes since February 2018, covering topics in Technology.
VUX World is currently highly active with new episodes weekly. Average episode length is 59m.
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