What the Fixed Ops?! (WTF?!)
Russell Hill, Charity Dunning
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Recent Episodes
The Customer Retention Playbook: With Bill Springer
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer retention, fixed operations,…
Nick Ruffolo Returns: Why Top Dealers Invest In Culture
Culture isn’t built through slogans or perks—it’s built through leadership, accountability, training, and creating an experience people actually want to be part of.In this episode of What the Fixed…
How Great Systems Fix Broken Teams with John Acosta
Growth doesn’t come from adding more tools—it comes from seeing clearly, fixing what’s broken, and building systems that actually work.In this episode of What the Fixed Ops?!, we welcome John Acosta,…
Busting Car Myths, One Ride at a Time with Tim Pohanka
(00:00:00) Intro (00:00:39) Tim shares the origin of Tour Detour (00:01:44) How the idea turned into a viral series (00:05:58) What Tim wanted to achieve from making the show (00:10:52) Fixed ops as…
Stop Guessing, Start Scaling: What Matthew Wilmsen & Eric Wilson Know That You Don’t
Some careers follow a straight line. Others are built by recognizing opportunity, solving problems, and scaling what works.In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief…
From Cocktails to Closing Deals: Sheila Pogue’s Rise in Automotive
Some careers are planned. Others are built through grit, pressure, and pure resilience.In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to…
Great Salespeople Are Made, Not Born: Christian Younggren's Take on Influence
Influence matters. Leadership matters. And real sales performance depends on both.In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen…
Get Yourself a Job That AI Cant Touch - #automotive #shorts #dealership
AI is advancing fast — but skilled technicians aren’t going anywhere.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while…
8 Your Ego is Making You Stagnant - #automotive #shorts #dealership
The moment you think you’ve arrived is the moment you stop growing.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while…
Retrain & Attract - The Non-Negotiables - #automotive #shorts #dealership
If your compensation plan isn’t built for quality, don’t expect to attract it.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance…
Usually the One Leading Knows the Least - #automotive #shorts #dealership
The further you want to go, the more humility matters. Ego stalls growth.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers…
Automotive - The Great Equalizer - #automotive #shorts #dealership
You don’t need a perfect past. You need work ethic. In automotive, effort still wins.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance…
Would You Trust an Uncertified Dentist? - #automotive #shorts #dealership
Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers…
Here's Why Certified Technicians Are Better Off - #automotive #shorts #dealership
The data is clear: ASE-certified techs earn more, perform better, and stay longer.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance…
Our Biggest Downfall... Instant Gratification - #automotive #shorts #dealership
Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of…
Is the Next Generation Lazy? - #automotive #shorts #dealership
Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a…
From Small Town Farming to CEO: A Conversation with Dave Johnson
Standards matter. Leadership matters. And the future of fixed ops depends on both.In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service…
How Initiative Changed His Career Trajectory - #automotive #shorts #dealership
Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global…
Why Silos Hurt Dealerships - #automotive #shorts #dealership
Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer…
A Tool for Advisors to Close the Deal - #automotive #shorts #dealership
Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer…
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What the Fixed Ops?! (WTF?!) has published 1000 episodes since September 2022, covering topics in Automotive, Business.
What the Fixed Ops?! (WTF?!) is currently moderate with new episodes daily. Average episode length is 21m.
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