XLR8 - Bringing real-world learnings and experiences in Life Sciences
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About This Podcast
Hosted by Jalilah Gibson and Caz Hanrahan, Wavestone's XLR8 podcast series delves into answering your most common pain points and questions as you progress through your digital transformation journey in the pharma world.
We’ll be bringing you real-life stories and experiences from distinguished guests who have delivered customer and business value through the use of digital, starting by designing around the customer.
Find out more about Wavestone Life Sciences: https://www.wavestone.com/en/what-we-do/life-sciences-consulting/
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Recent Episodes
Augmenting the voice of the patient
Join us as Michael George, a global leader in patient engagement, explores how amplifying the patient voice can transform healthcare and the life sciences sector. He outlines what meaningful…
Beyond buzzwords: demystifying CX Management to unlock value
Join us as Florian Gäng shares how customer experience management is transforming the pharmaceutical sector, focusing on building shared understanding, pragmatic tools, and outcome-driven strategies.…
Reflections on Reuters Customer Engagement Europe 2025
In this episode, we reflect on the topics covered during Reuters Pharma Customer Engagement Europe. We explore how organizations can humanize customer engagement by balancing global consistency with…
Building a customer-first omnichannel strategy
In this episode of the XLR8 podcast series we are joined by Muireann Byrne, Digital Engagement Manager at Viatris Ireland. We explore what it means to lead with a customer-first strategy and Muireann…
Reflections on NEXT Pharma 2025
In this episode we take the pulse on what’s shaping the future of pharma. Jalilah Gibson and Caz Hanrahan discuss the highlights and insights from the Next Pharma Summit, covering key themes such as…
Optichannel vs Omnichannel with Olena Shchepina
In this episode of the XLR8 podcast series we are joined by Olena Shchepina, European Digital Transformation Lead at Viatris. We explore the shift from omnichannel to optichannel and Olena shares her…
Patient Experience with Angela Blake
In this episode of the XLR8 podcast series we speak to Angela Blake on patient experience and engagement and how she has successfully built out patient support programmes that are based on patient…
Digital Health with Nigel Brokenshire
This episode focuses on Digital Health where we hear from Nigel Brokenshire, Head of Digital Health in Bayer Pharma UK/I. Nigel is enhancing the collaboration between Patients, NHS and Bayer Pharma…
Omnichannel Readiness
In this our second episode of the XLR8 podcast series we share the key themes from the 2nd Omnichannel in Pharma conference which brought together industry experts to share their perspectives on…
Digital First with Andrew Peryer
In our first episode, Jalilah and Caz are joined by Andrew Peryer, former Head of Digital for Established Medicines at Kyowa Kirin. Andrew is a highly experienced senior leader with a demonstrated…
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XLR8 - Bringing real-world learnings and experiences in Life Sciences has published 10 episodes since April 2024, covering topics in Business, Health & Fitness.
XLR8 - Bringing real-world learnings and experiences in Life Sciences is currently highly active with new episodes every 2 months. Average episode length is 35m.
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