Your Customer, Your Success

Gary Marra

English Business Entrepreneurship Management Marketing

Apple Podcasts Website RSS

Episodes 57

Avg. Duration 44m

Activity Highly Active

Apple Rating ★ 5.0 (5)

Since Dec 2024

Latest Episode Jun 2026

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Features Guests

Publishing Details

Schedule

Weekly

Format

Episodic

Consistency

66%

Hosting

feeds.captivate.fm

About This Podcast

Your Customer, Your Success is a business leadership podcast focused on how client-centric strategy drives sustainable business growth. Hosted by Gary Marra, Client Strategy Advisor, the show features candid conversations with founders, executives, and operators who understand that leadership behavior, operational discipline, and client focus are part of the same growth engine. Each episode explores the connection between customer experience, employee experience, governance, and financial performance. Guests share practical lessons on building durable client relationships, scaling with clarity, and leading organizations that grow through trust rather than transaction. This podcast is for business leaders who believe that client strategy is not a department. It is a competitive advantage. If you lead a team, advise clients, or build businesses that rely on long-term relationships, this show is designed for you and your success.

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Recent Episodes

Getting Out of Your Own Way: Delegation and Finding Your Zone of Genius with Anna Brambilla

Jun 10, 2026 39m

Most founders don't scale because they refuse to hand off the work that's holding them back.Anna Brambilla spent nearly 25 years in career transition, recruiting, coaching, and franchise leadership…

Customer Decisions, Subconscious Drivers, and Behavioral Design with Will Leach

Jun 03, 2026 54m

In this episode of Your Customer, Your Success, Gary sits down with Will Leach, founder of Mindstate Group, bestselling author of Marketing to Mindstates, and a behavioral designer who has shaped…

Leadership Development, Emotional Intelligence, and the Self-Management Gap with Laurie Fainer

May 27, 2026 45m

SummaryIn this episode of Your Customer, Your Success, Gary sits down with Laurie Fainer, Founder and CEO of Dynamic Alchemy Advisors and host of The Impact List Podcast. Laurie spent two decades…

The $5M Ceiling: The Way You Got Here Is Not the Way You Get There

May 20, 2026 44m

Show notes below, formatted to match the Jon Morris template benchmark. Chapter timestamps are provisional pulled from raw transcript and will need recalibration after your final edit incorporates…

Why Client Outcomes Start With Hiring with Alex Grant

May 13, 2026 1h 1m

Your Customer, Your Success — Episode 52Why Client Outcomes Start With Hiring with Alex GrantSummaryIn this episode of Your Customer, Your Success, Gary sits down with Alex Grant — Senior Vice…

Vision, Vibes, Value: What Separates Great Agency Relationships from Average Ones

May 06, 2026 37m

E51 Guest: John Sampogna, Co-Founder & CEO, WondersauceSUMMARYHow do agency relationships compound over a decade instead of dying after a year? John Sampogna, co-founder and CEO of Wondersauce,…

Setting a Seat at the Table: How CX Earns Real Authority with Katie Stabler

Apr 29, 2026 48m

Setting a Seat at the Table: How CX Earns Real Authority with Katie Stabler***It's Episode 50 of Your Customer, Your Success!!!*** Thank you all for listening/watching!A fitting milestone for a…

Growth, Margin, and Chaos: How to Scale Without Eroding Profit with Rion Westfall

Apr 22, 2026 49m

Growth, Margin, and Chaos: How to Scale Without Eroding Profit | Rion WestfallIn this episode of Your Customer, Your Success, Gary sits down with Rion Westfall, founder of 537 Business Development…

Risk, Trust, and Passive Real Estate Investing for Business Owners with Ian Noble

Apr 15, 2026 37m

Risk, Trust, and Passive Real Estate Investing for Business Owners with Ian NobleToday’s conversation is for educational and informational purposes only. Our guest insights are based on their…

Expectations, Personalization, and the Trip Before the Trip: Where Great Travel Experiences Begin with Ali Raymer

Apr 08, 2026 47m

Expectations, Personalization, and the Trip Before the Trip: Where Great Travel Experiences Begin with Ali RaymerEpisode OverviewIn this episode of Your Customer, Your Success, Gary Marra sits down…

Growth, Complexity, and the Slow Erosion of Client Trust

Apr 02, 2026 23m

Growth, Complexity, and the Slow Erosion of Client TrustEpisode OverviewIn this solo episode of Your Customer, Your Success, Gary Marra breaks down a pattern many leaders recognize before they can…

How to Talk to the C-Suite About ROI, Risk, and Outcomes with Eleni Vorvis

Mar 25, 2026 53m

In this episode of Your Customer, Your Success, Gary sits down with Eleni Vorvis — a fractional customer success leader, executive advisor, and coach with more than 20 years of experience across…

Sustainable Growth, the Metrics That Matter, and Being Awesome at Boring with Jon Morris

Mar 11, 2026 47m

In this episode of Your Customer, Your Success, Gary sits down with Jon Morris — founder and CEO of Fiscal Advocate, former founder of Rise Interactive, and a fractional CFO and advisor focused on…

Customer Depth, Strategic Focus, and Swifties: The Real Small Business Advantage

Mar 04, 2026 58m

Episode OverviewIn this episode of Your Customer, Your Success, Gary sits down with Sid Meadows — fractional advisor, founder of Embark CCT, co-founder of The Collaborative Network, and host of The…

Inside the Entrepreneurial Garage: Marketing and Customer Success Alignment

Feb 25, 2026 47m

SummaryIn this episode of Your Customer, Your Success, Gary sits down with Tim Hines — fractional CMO, four-time founder, keynote speaker, and author of The Marketing Starter.This conversation…

CX, EX, and Dancing With The Dragon: The Human Side of True Leadership with Kris Wauters

Feb 11, 2026 58m

What if Customer Experience and Employee Experience aren’t separate initiatives at all, but direct reflections of leadership behavior?In this return visit to Your Customer, Your Success, Kris Wauters…

Customer Success, Automation, and the Cost of Losing the Human Touch with Dannah Vaughan

Jan 21, 2026 54m

In this episode, Dannah Vaughan joins me for a grounded conversation about customer success, post-sales execution, and the real cost of losing the human touch in an increasingly automated world.We…

Building Growth That Lasts: Alignment, Fractional Leadership, and Customer Success Execution with Chelsey Reynolds

Jan 14, 2026 52m

Building Growth That Lasts: Alignment, Fractional Leadership, and Customer Success Execution with Chelsey ReynoldsChelsey Reynolds joins Your Customer, Your Success for a practical conversation about…

YCYS Year One Retrospective (Part 2): The Best of CX, Customer Success, and Leadership Interviews

Jan 07, 2026 50m

This episode is Part 2 of the 1-Year Anniversary Retrospective for Your Customer, Your Success.Part 1 focused on the fun, signature segments of the show. This episode highlights the best…

YCYS Year One Retrospective (Part 1): The Best of Chip Shots & Does It Hold Water!

Dec 31, 2025 40m

Episode DescriptionThis episode is Part 1 of our 1-Year Anniversary Retrospective for Your Customer, Your Success.Designed as a lighter, holiday-friendly listen, this episode highlights two of the…

Frequently Asked Questions

How many episodes does Your Customer, Your Success have?

Your Customer, Your Success has published 57 episodes since December 2024, covering topics in Business, Entrepreneurship.

Is Your Customer, Your Success still active?

Your Customer, Your Success is currently highly active with new episodes weekly. Average episode length is 44m.