Bytes and Banter
Produced by PodTechs
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About This Podcast
Are you an Information Technology professional? Do you work in the IT industry? This podcast is for you. Bytes and Banter is hosted by HDI Local Chapters.
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Recent Episodes
Humanising Service Management: Co-Creating Value in the Age of AI
Service Management is evolving, from frameworks and governance to human experience, allyship, and the ethical use of AI. David Barrow is an ITIL 4 Master and Ambassador, author, and consultant…
The Lost Art of Growth: When you lead yourself, everything else follows
What does it really mean to grow—beyond titles, certifications, and promotions? In this episode of Bytes and Banter, Rocky sits down with Varun Sharma, Delivery Operations Manager at WBM, to unpack…
Stop Shrinking: Take Up Space in Tech Support and Leadership
In this Bonus Episode of Bytes and Banter, Sarah Caminiti joins us for a real talk about confidence, culture, and what it means to take up space—especially in support roles where people are often…
Say Yes and See What Happens: Sarah Caminiti’s CX Leadership Journey
Discover how to reclaim your professional narrative and lead with genuine intention in a rapidly shifting tech landscape. In this episode, Rocky McGuire connects with Sarah Caminiti, Career…
It Pays to Know: Landing Your Dream Job or Dream Hire in 2026 (Robert Half Salary Guide)
Unlock the insights you need to land your dream job—or your next great hire—in 2026. In this episode, Rocky sits down with Cassandra Benner, Branch Director at Robert Half, to break down the…
Why CX Complexity Is Exploding (and What to Do About It)
Contact centers are more complex than ever—AI, cloud platforms, and remote work have created a perfect storm for customer experience leaders. In this episode, Luke Jamieson, CX evangelist and host of…
The Hidden Half of Tech: Rina Brahmbhatt on IT Service Management
What does it take to build a career in IT service management? For Rina Brahmbhatt, the journey began behind the counter at a post office in the UK and has grown into a global career as a consultant,…
The Great Hesitation: Navigating Today’s Tech Job Market
Our first repeat guest! Thomas Vick, Senior Regional Director at Robert Half, returns to Bytes and Banter with fresh insights on the tech job market and how companies can unlock the talent they…
Letters to Our Younger Selves – Advice from 24 Tech Journeys
What would you tell your younger self at the start of your tech journey? In this special 25th episode of Bytes and Banter, we reflect on the most powerful lessons shared across our first 24…
Beyond Tickets: Creating Meaningful IT Experiences
In this episode of Bytes and Banter, Matt Beran joins us to talk about rethinking IT service management through a more human-centered, experimental lens. From his early days as a farm kid in…
Energizing Tech Teams with Real Talk on Burnout, Leadership, and Human-Centered Service
In this episode of Bytes and Banter, Phil Gerbyshak joins us to talk about burnout, authenticity, and building a human-centered career in tech. From his early days as a book-loving teacher at heart…
Solving Tech Challenges with the Right Talent
In this episode of Bytes & Banter, we talk with Matt Deneroff, Vice President and Market Director at Robert Half, about one of today’s most pressing tech challenges: finding and developing the…
Beyond Silos: Authentic Leadership in the Age of AI
In this episode of Bytes and Banter, Sarah Nicastro joins us to explore what authentic leadership looks like in an AI-driven world. From her unexpected journey into field service to becoming a…
Five Quick Fixes That Will Make Your Knowledgebase Articles More Useful
In this episode of Bytes and Banter, writing expert Leslie O’Flahavan joins us to unpack why great writing is one of the most powerful—and overlooked—tools in tech support. From simple word swaps to…
Workplace Harmony: Nurturing Community Through IT and CX
In this episode of Bytes and Banter, Nate Brown—Head of Education and Enablement at Metric Sherpa and co-founder of CX Accelerator—joins us to explore what it really takes to build a thriving…
The #1 Skill Set of the Future: It's not AI...it's people skills
Jo McRell is the author of "Making Work Work for You" and an innovative employee experience strategist. She’s helped organizations like Google, Intuit, Meta and Gusto better empower their employees.…
Demand for Skilled Talent: Overcoming the Skills Gap and Unlocking Opportunities
In this episode, we explore the growing tech skills gap and how it creates both challenges and opportunities for organizations and professionals. With high demand for expertise in AI, machine…
Go Behind the Curtain of Bytes and Banter!
Ever wondered what it takes to bring a tech podcast to life? In Episode 16, we pull back the curtain for an exclusive interview with the producers of Bytes and Banter! Get a behind-the-scenes look at…
The Cybersecurity Shift: Transforming Customer Service Skills into Security Expertise
Kevin Apolinario is an experienced IT professional with over 12 years of customer service experience and eight years in IT support and system administration. Specializing in cybersecurity and blue…
Convergence: Bridging Two Worlds with Experience Management
Doug Rabold, North America XLA Institute Evangelist and long-time Disney enthusiast, discusses his career pivot from Sales to IT and how experience management is reshaping IT Service Management. He…
Frequently Asked Questions
Bytes and Banter has published 34 episodes since December 2023, covering topics in Business, Business News.
Bytes and Banter is currently highly active with new episodes monthly. Average episode length is 41m.
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