Causonomics
The Institute of Customer Service
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About This Podcast
Podcasting 2.0 Features
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Recent Episodes
S3E25 Clem Garvey, COO of Paragon on Walking in the Customer’s Shoes, B2B Service, AI & Culture
In this episode of Causonomics, host Jo Causon and Clem Garvey, COO of the Paragon Group, discuss how a global business services provider combines brand services and outsourced customer…
S3E24 Greg Reed, Group CEO, Places for People on Purpose-Driven Leadership
In this episode, Jo Causon interviews Greg Reed, Group CEO of Places for People, about putting customers and communities at the heart of an organisation. They discuss purpose-driven leadership,…
S3E23 Kia CEO, Paul Philpott on importance of locality and trust
In this episode of Causonomics, Jo interviews Paul Philpott, President and CEO of Kia UK, about his 37-year automotive career and the transformation of Kia from a 1% market share to the UK’s fourth…
S3E22 Tracy Blackwell, former CEO of PIC, on Protecting Pensions and Powering Growth
In this episode, Jo Causon interviews Tracy Blackwell CBE, co‑founder and former CEO of Pension Insurance Corporation (PIC). They discuss PIC’s mission to secure pensions, the importance of long‑term…
S3E20 Alison Platt CMG, Non-Exec Chair of esure and Ageas UK, on effective boards and staying close to the customer
Today I am joined by the wonderful Alison Platt. Alison has had a remarkable career, from joining British Airways as an 18-year-old management apprentice, where she spent five years as cabin crew on…
S2E18 Causonomics with Alison Jones
In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing…
Elaine Kerr, Group CEO of DPD UK on Productivity, Growth and Innovation
For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr, CEO of DPDgroup UK. Elaine discussed…
S2E16 Causonomics with Jon Paull
On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up…
S2E15 Causonomics with Ken Hughes
This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes. Their conversation focuses on the customer of the digital age, what their…
S2E14 Causonomics with Ben Hanlin
This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the…
S2E13 Causonomics with Andy Wood OBE
This week, Jo Causon catches up with former CEO of Adnams Brewery and current Chair of Norse Group, Andy Wood OBE, to chat about what makes great, differentiating, sustainable service. Music…
S2E12 Causonomics with Jane Sydenham
This week, we move back into the financial world, as Jo sits down with Jane Sydenham, Investment Director, Rathbones. They discuss the intersection between the world of investment and the world of…
S2E11 Causonomics with Joanna Jensen
Causonomics returns once more, with Jo Causon sitting down with inspirational entrepreneur and investor Joanna Jenson, creator of the Child's Farm skincare range. Joanna and Jo discuss what it takes…
S2E10 Causonomics with Neil Mullarkey
This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human…
S2E9 Causonomics with Angela MacDonald
Angela MacDonald CBE, Deputy Chief Executive and Second Permanent Secretary with HMRC, joins Jo Causon this week to discuss her role, her approach to leadership, and how to keep up with a rapidly…
S2E8 Causonomics with Dame Alison Rose
Jo catches up this week with decorated financial services leader Dame Alison Rose, where they chat about the importance of centring the customer and what business leaders can do to ensure a focus on…
S2E7 Causonomics with Tom Athron
Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain's most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer…
S1E6 Causonomics with Sir John Timpson
This week Jo Causon sits down with a legend in the business world, Sir John Timpson, to discuss how his unique management style has empowered generations of employees to provide differentiating…
S1E5 Causonomics with Dame Irene Hays
Jo Causon catches up with Dame Irene Hays, head of Hays Travel, where they talk about Dame Irene's fascinating career, and how great customer service has been a huge differentiator for Hays…
S1E4 Causonomics with Simon French
In this week’s episode, Jo Causon sits down with Chief Economist and Head of Research at Panmure Liberum, Simon French, to discuss how a focus on customer service can lead to long term economic…
Frequently Asked Questions
Causonomics has published 23 episodes since October 2024, covering topics in Business, Entrepreneurship.
Causonomics is currently highly active with new episodes monthly. Average episode length is 43m.
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