Customer Care Channel
Lisa Baker
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Contact & Outreach
About This Podcast
Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.
Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.
Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.
Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!
**Connect with Us:**
Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/
Enrol onto Customer Experience Course here
Follow us on Instagram and Tiktok for daily tips and inspiration
Printable Downloads: Get Organised
Support the pod and Buy a Coffee: Buy me a Coffee
**Subscribe & Review:**
If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!
Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
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Recent Episodes
How to Implement Change Safely in Your Business
If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change…
Customer Journey Mapping: The Simple Tool That Instantly Improves Customer Experience
In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.You’ll learn:Why your…
How to Hire the Right People for Exceptional Customer Service
In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.You’ll learn the key traits to hire for, the red flags to avoid, and how to build a…
How to Use AI in Customer Experience Without Losing the Human Touch
Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email…
Customer Experience Without Overwhelm: How to Simplify, Prioritise, and Care Better
Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set…
How to Handle Customer Complaints the Right Way
In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns,…
Customer Experience is Your Business Superpower!
Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your…
S2E36 What Service Desk Management is
What service desk management is, why it matters and what value it can bring to your business.👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqoTo Do:Download your FREE Customer…
S2E35 Building a Customer-Centric Culture: Strategies for Lasting Success
Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business…
S2E34 Avoid These Customer Service Mistakes and Build Loyalty
Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you…
S2E33 How to Analyze Customer Complaints (and Fix Them Fast!)
Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn…
S2E32 How to Create Amazing Customer Experiences (That Actually Work!)
Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer…
S2E31 Top 5 Customer Complaint Mistakes That Are Costing You Sales
In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real…
S1E30 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction
In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.To Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto…
S1E29 Top 49 Customer Complaints Businesses Receive and How to Address Them
In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.As promised:Mailerlite Email Marketing InformationService Desk SoftwareCustomer Survey Episode…
S1E28 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master
In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!As promised:Mailerlite Email Marketing InformationService Desk SoftwareCustomer Survey…
S1E27 Time Management Hacks for Entrepreneurs - Crush Your 2025 Goals
In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!As promised:TrelloGoogle…
S1E26 2025 Business Trends - Top Strategies Entrepreneurs Need to Know
Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year!Download your FREE Customer Success kit here:…
S1E25 How to Build a Powerful Personal Brand in 2025
Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and…
S1E24 Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints
Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are.//Resources…
Frequently Asked Questions
Customer Care Channel has published 44 episodes since July 2024, covering topics in Business, Education.
Customer Care Channel is currently sporadic with new episodes every 2 weeks. Average episode length is 9m.
Sign up on Grep.FM to access contact details for Customer Care Channel, including email and social media links.
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