Customer First Radio

S2E4 Episode 4 | How to Supercharge Your Brand: Making Your Planogram Insights Go Further

In this episode we hear from experts across dunnhumby and VST’s CEO & Co-Founder, Nick Theodore, as we imagine what’s next for category management in the years to come.

S2E3 Episode 3 | How to Achieve Greatness: Putting Your Data to Work

In this practical episode, we dive into real-world use cases with experts at Red Bull and Heineken to show how category managers can make data work harder, faster, and smarter for their teams and…

S2E2 Episode 2 | How to Make Things Better: Solving Category Management’s Biggest Problems

In this episode, we discuss outdated tools to time-consuming processes. Plus, what retailers such as Tesco are looking for when it comes to supplier insights on space, range and fixture - and how…

S2E1 Episode 1 | Category Management with dunnhumby

Welcome to Category Management with dunnhumby, in partnership with VST. We’re kicking off with a 4-part mini-series centred around the evolution of Planogram and space data. dunnhumby’s Rhiannon…

S1E17 Episode 17 | Retail Media, with Julie Jeancolas and Catherine Bell

Join Julie Jeancolas, Global Head of Product, Strategy and Partnerships at dunnhumby media, as she speaks with Catherine Bell, Head of Consulting for dunnhumby media. They discuss they key findings…

S1E16 Episode 16 | Multichannel Retail Pharmacy, with Tom Block and Mariana Nunes

Join Tom Block, Head of Growth Sector Strategy & Offering at dunnhumby, as he speaks with Mariana Nunes, dunnhumby’s resident data science expert in Retail Pharmacy customer behaviour. They…

S1E15 Episode 15 | Tracking customer behaviour in inflationary times, with Feroud Seeparsand

Adrian Newson, Head of Customer Strategy & Insights at dunnhumby, speaks with Senior Consumer Psychologist, Dr. Feroud Seeparsand, as they look at the latest dunnhumby Consumer Pulse research,…

S1E14 Episode 14 | Le Retail Media, un canal en forte croissance mais au potentiel encore sous-exploité

S1E13 Episode 13 | The Evolution of Customer Data Science, with Sandra Stanley

Dave Clements, Retail Director for dunnhumby, talks with Sandra Stanley, Chief Data Science Officer, about all things data science - how it can help give retailers and brands a competitive edge, and…

S1E12 Episode 12 | Customer Data and Technology in Retail Media, with Julie Jeancolas

Dave Clements, Retail Director for dunnhumby, talks with Julie Jeancolas, Head of Media and Customer Engagement Solutions, about all things retail media - why it's grown in importance for retailers…

S1E11 Episode 11 | Customer First Strategies for Retail Pharmacy, with Christiane Feresin

Tom Block, Head of Retail Pharmacy at dunnhumby, sits down with Christiane Feresin, Media & Customer Engagement Manager, to discuss the retail pharmacy sector and the evolving needs of customers…

S1E10 Episode 10 | Customer First Personalisation at Scale, with Emily Turner, Consulting Director, Customer Engagement and Media

Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk…

S1E9 Episode 9 | Insights from the Consumer Pulse Survey, February 2022

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of…

S1E8 'Episode 8 | Customer First Business Practices for Inflationary Times

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.

S1E7 Episode 7 | Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby

Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info…

S1E6 Episode 6 | Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby

David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.

S1E5 Episode 5 | Ted Eichten, Head of Price & Promotions, North America for dunnhumby

S1E4 Episode 4 | Daryl Wehmeyer, Head of Category Management, North America for dunnhumby

S1E3 Episode 3 | Grant Steadman, President of North America for dunnhumby

David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the…

S1E2 Episode 2 | Erich Kahner, Associate Director of Customer Strategy at dunnhumby

The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the…