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S35E4 People Create the Experience | Leadership POV from Asbury's CEO, Dan Clara
The companies that win at scale don't become more corporate. They become more human. Leadership isn't about having all the answers. It's about creating an environment where people can succeed. In…
S35E3 Stop Paying Your Customer's Repair Bill! Financing First. Discounting Last.
This is a very simple strategy that is overlooked all the time! You will mprove your ELR at same time. If you're discounting before offering financing, you're doing it backwards. In this episode, Jen…
S35E2 Setting Appointments Is Easy. Getting Them to Show Is the Skill.
If you're in automotive sales and you're celebrating appointment counts, we need to have a conversation. Because appointments don't pay you. Customers who actually show up do. In this episode of…
S35E1 Speed is the New Gross | The Fastest Rep with the Best Conversation Wins
In this high-energy episode of Dealer Talk with Jen Suzuki, Jen Suzuki gets brutally honest about one of the biggest mistakes happening inside dealerships right now… slow lead response. This isn't…
S34E10 What Leaders Are Missing About AI Resistance in Dealerships
What happens when AI enters a dealership… and your employees emotionally resist it? In this powerful episode of Dealer Talk with Jen Suzuki, Jen dives deep into one of the biggest leadership…
S34E9 AI Explained for Dealership Leaders (Without the Tech Talk)
Jen Suzuki breaks down AI in the most real-world, non-Silicon-Valley way possible. No tech jargon. No robot talk. Just honest insight from someone who trains inside dealerships every single week and…
S34E8 From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth
If you're leading a service department or responsible for fixed ops performance, this is one of those conversations you don't skip. In this episode, I sit down with someone I've known and respected…
S34E7 Clean Notes. Faster Approvals. Bigger Paychecks. | Bad Notes Cost Money, Here's How to Fix It Fast!
If your write-up is weak… your paycheck is leaking. Period. In this episode, I'm going straight at one of the most overlooked, but most expensive breakdowns in your service department: the quality of…
S34E6 Competitors on Paper, Teammates in Reality: Jen Suzuki & David Kain Get Real
If you've been in automotive for any amount of time, you already know the name David Kain and in this episode, we're going way beyond the highlight reel. This is a real conversation between two…
S34E5 ASOTU CON 2026 | Stop Sitting Through Conferences. Start Participating.
In this episode, I sit down with Paul Daly, co-founder of ASOTU (alongside Kyle Mountsier), and let me just say… this conversation is fun, real and relevant. We're talking about what the best…
S34E4 The Deal You Missed Wasn't the Lead… It Was the Follow-Up
Dealers still ask me all the time, "Jen… what leads are the best?" And I always give the same answer… the ones already sitting in your database. In this quick class, I break down the biggest miss I…
S34E3 The Biggest Mistake Salespeople Make on Every Call!
Sales teams… this is the moment where deals are won or lost and most don't even realize it. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down one of the biggest mistakes happening in…
S34E2 How Brandon Hardison Is Solving the Technician Shortage at Jim Ellis Automotive Group
In this episode of Dealer Talk with Jen Suzuki, Brandon Hardison, Executive Leader of Jim Ellis Automotive Group shares a powerful, real-world blueprint for solving one of the industry's biggest…
S34 The Retention Mindset That Changes Everything
In this episode of Dealer Talk with Jen Suzuki, we shift the focus to where real dealership growth actually happens, the service lane. This is a straight, no-fluff conversation about customer…
S33E10 LotGPT vs ChatGPT: The Inventory Game Just Changed!
In this episode of Dealer Talk with Jen Suzuki, I sit down with Randy Kobat from LotLinx to break down one of the biggest shifts happening in dealership technology right now. We move past the hype of…
S33E9 The #1 Communication Mistake Killing Your MPI Approval Rate
In this episode of Dealer Talk with Jen Suzuki, we're getting real about one of the most important numbers in your service department, the MPI approval rate. This isn't just a metric. It's a mirror.…
S33E8 The AI Best Practices That's Driving Real Appointments and Sales with AI Dealership Pro!
If your store is using AI, or thinking about it, this episode will challenge how you think about process, accountability, and what it really takes to win with modern tools. In this episode of Dealer…
S33E6 Efficiency vs Productivity in the Service Shop
If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process. In this episode of Dealer Talk with Jen Suzuki, I break down the difference between…
S33E7 The Quiet Multiplier of Service Advisor Income
What if you could make more money every day without writing one extra car? In this episode of Dealer Talk with Jen Suzuki, I break down a metric many service advisors overlook: hours per RO. Hours…
S33E5 The Math Behind Service Department Capacity
If every day in the service lane feels chaotic, the problem might not be effort, it might be capacity. In this episode of Dealer Talk with Jen Suzuki, I break down one of the most overlooked concepts…
Frequently Asked Questions
Dealer Talk With Jen Suzuki has published 100 episodes since April 2025, covering topics in Business, Courses.
Dealer Talk With Jen Suzuki is currently highly active with new episodes weekly. Average episode length is 23m.
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