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From Support to Strategy: Jacob Eells on Redefining Customer Experience Leadership
In this episode of The Glassix Spotlight, we’re joined by Jacob Eells, an award-winning CX leader and Customer Support Manager at CareScribe. With over eight years of experience spanning customer…
Unconventional Engagement: Luke Jamieson on Redefining the Future of Work and CX
Welcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience known for his bold, unconventional strategies that are…
Building Trust with CEHX: Aileen Day on Elevating Human Experience in Business
Welcome to an inspiring episode of The Glassix Spotlight, where we dive into the world of Customer, Employee, and Human Experience (CEHX) with Aileen Day, a leading CX strategist and advisor who’s…
Purpose-Driven CX: Leslie Pagel’s Approach to Human-Centric Innovation
Welcome to an enlightening episode of the Glassix Spotlight, where we explore the fusion of purpose and data in customer experience with Leslie Pagel, a trailblazing expert in the CX world. Leslie,…
Evidence-Based Excellence: Karl Sharicz’s Strategic Approach to CX Mastery
Welcome to an insightful episode of the "Glassix Spotlight," where we dive deep into the world of customer experience with Karl Sharicz, a pioneering leader and educator in the CX space. Karl, the…
Closing the Customer Knowledge Gap: Insights from Eckhart Boehme
Welcome to a thought-provoking episode of the "Glassix Spotlight," where we explore the crucial topic of closing the customer knowledge gap with Eckhart Boehme, Founder and Managing Director of…
Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX
Welcome to a captivating episode of the "Glassix Spotlight," where we explore the transformative power of data-driven customer experience strategies with Patty Soltis, a venerated leader and…
Harnessing EI for Superior Customer and Employee Experiences with Sandra Thompson
Welcome to an enlightening episode of the "Glassix Spotlight," where we explore the pivotal role of emotional intelligence in reshaping customer and employee experiences with Sandra Thompson, a…
Leading change by building trust with Mark Slatin, CCXP
Welcome to a very special episode of the "Glassix Spotlight," where we delve into the art and science of crafting superior customer experiences with Mark Slatin, a globally recognized leader in…
Mastering Digital Transformation in Customer Experience: Masterclass with Andrew Carothers
Welcome to a very special episode of "Glassix Spotlight," where we explore the transformative strategies for enhancing customer engagement and loyalty with Andrew Carothers, a senior leader in…
Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation
Welcome to a special edition of "Glassix Spotlight," where we delve into the art of leading business and digital transformation with a focus on human experience with Gregorio Uglioni, a renowned…
Leading Change in Customer Experience: Strategies from Ricardo Araújo
Gear up for an enlightening episode of "Glassix Spotlight" featuring Ricardo Araújo, a seasoned expert in B2B customer experience and technological innovation. With over two decades of experience,…
Bonnie Chase on Enhancing AI-driven CX in B2B SaaS
Prepare for a groundbreaking episode of "Glassix Spotlight" with Bonnie Chase, the visionary Senior Director of Service Product Marketing at Coveo. With a diverse background spanning technical…
The Power of Conversational AI in Customer Experience: A Talk with Cathal McCarthy
Join us on this enlightening episode of "Glassix Spotlight" as we engage with Cathal McCarthy, a seasoned GTM executive leader whose impactful strategies at powerhouse companies like Apple, eBay, and…
Crafting Distinction in a Crowded Market by Delivering Stellar CX: Insights from Scott McKain
Welcome to a special edition of "Glassix Spotlight" where we delve into the art of standing out in competitive environments with Scott McKain, founder and CEO of Distinctive Presentations and the…
Harmonizing Business Success: Olga Potaptseva's Blueprint for Customer-Centric Triumph
Tune into this exciting episode of the Glassix Spotlight as we explore the transformative world of Customer Experience with Olga Potaptseva, a preeminent CX consultant and the visionary leader behind…
Navigating the AI Frontier in Customer Experience: A Talk with Steve Hazelton
In this compelling episode of Glassix Spotlight, we're joined by Steve Hazelton, CEO and Head of Product at Sturdy, who is at the cutting edge of using AI to revolutionize customer intelligence and…
Empowering Connections: Joseph W. DiNatale, Jr.'s Masterclass on Building Winning Contact Centers
In today's episode of the Glassix Spotlight, we're honored to feature Joseph W. DiNatale, Jr., a luminary in the realm of contact center operations and customer experience. With a rich background…
Heart & Science of CX: Stacy Sherman’s Blueprint for Authentic Customer Connections
Today, we're thrilled to have Stacy Sherman, a true trailblazer in the CX space! For over two decades, Stacy has been at the forefront of creating genuine customer connections in a digital age,…
Revolutionizing CX with Empathy and AI: A Deep Dive with Dr. Hui Wu-Curtis
Dive into an enlightening conversation on Glassix Spotlight with Dr. Hui Wu-Curtis, the visionary CEO of SupportU, as we explore the transformative power of combining empathy with artificial…
Frequently Asked Questions
Glassix Spotlight has published 37 episodes since October 2023, covering topics in Business.
Glassix Spotlight is currently dormant with new episodes every 2 weeks. Average episode length is 35m.
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