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36 episodes for longitudinal research
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Recent Episodes
UK Customer Focus Summit 2026 | Robbie Hunter-Paul, Remain Strong - Engaging people to drive better outcomes
People remain at the heart of successful customer engagement.In the closing session of the UK Customer Focus Summit 2026, Robbie Hunter-Paul (Founder of Remain Strong) explores how behavioural…
UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collections
What does the future of customer engagement and responsible collections look like?In this interactive panel discussion from our UK Customer Focus Summit 2026, industry leaders from across financial…
UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part III
How can AI support customer engagement without losing the human touch?In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of Change Management at coeo UK) introduces coeo’s…
UK Customer Focus Summit 2026 | Alex O’Leary, PayPlan - Innovation in collections part II
Omnichannel customer engagement is often misunderstood.In this session from our UK Customer Focus Summit 2026, Alex O’Leary (Marketing Automation Lead at PayPlan) explains why effective engagement is…
UK Customer Focus Summit 2026 | Tim Anderton, Data on Demand - Innovation in collections part I
How can data help organisations identify vulnerable customers before financial difficulty escalates?In this session from our UK Customer Focus Summit 2026, Tim Anderton (GTM Consultant at Data on…
UK Customer Focus Summit 2026 | Chris Leslie, Credit Services Association - Collections hot topics
How is the collections industry evolving and what challenges lie ahead?In this session from our UK Customer Focus Summit 2026, Chris Leslie (Chief Executive of the Credit Services Association) shares…
UK Customer Focus Summit 2026 | Dennis Sanford-Casey, Equifax - Economic outlook and market update
What does the latest economic data tell us about the future of credit and collections?In this opening session from our UK Customer Focus Summit 2026, Dennis Sanford-Casey (Director of Data Strategy…
S1E1 In Conversation With coeo UK [001] Inside Workplace Culture with Jane Austin from Wave Utilities
In the first episode of In Conversation With coeo UK the podcast, we sit down with Jane Austin, HR Director at Wave Utilities, to explore what it really takes to build a culture that inspires people…
Elevating Collections 2025 | Robbie Hunter-Paul, RemainStrong - Wellness for Collections Agents
From our latest event, Elevating Collections 2025, watch Robbie Hunter-Paul’s session explore the fascinating and timely topic of Managing Digital Media. From understanding the evolution of…
Elevating Collections 2025 | Ian Parry, Future Leaders - An Industry Temperature Check
From our latest event, Elevating Collections 2025, watch Ian Parry, CEO & Founder of Future Leaders and CEO of Mangrove Energy, bring his expertise with a brand-new Industry Temperature Check…
Elevating Collections 2025 | Stephen Lubbock, coeo UK - How AI Delivers for Customers in Collections
From our latest event, Elevating Collections 2025, watch Stephen Lubbock, Director of Technology at coeo UK, explore how AI is transforming customer interactions in collections, focusing on…
Elevating Collections 2025 | Toju Duke, Special Guest Speaker - Approach to AI in Financial Services
From our latest event, Elevating Collections 2025, watch Toju Duke, a Responsible AI Advisor and former Google leader, deliver a keynote on the "Approach to AI in Financial Services." With over 18…
Elevating Collections 2025 | Paul Heywood, Equifax - The Economics of Collections
From our latest event, Elevating Collections 2025, watch Paul Heywood, Chief Data and Analytics Officer at Equifax UK delve into the vital topic of economics in collections, providing a comprehensive…
Elevating Collections 2024 | Dr. Michael Bloomfield: The Value of Meditation
From our latest event, 'Elevating Collections 2024', hear form our Special Guest Speaker and leading authority on creative thinking and innovation, Dr. Michael Bloomfield, as he explores meditation…
Elevating Collections 2024 | Patrick Quinton-Smith - The Gen Z Coach: Understanding Gen Z
From our latest event, 'Elevating Collections 2024', watch Patrick Quinton-Smith, the Founder and Head Coach of The Gen Z Coach, a corporate business coaching consultancy unlocking the untapped…
Elevating Collections 2024 | Julian Graham-Rack - PrinSIX Technologies: Customer Journey
From our latest event, 'Elevating Collections 2024', hear from Julian Graham-Rack, the Chief Executive Officer and founder of PrinSIX Technologies. Julian’s session offers a roadmap for businesses,…
Elevating Collections 2024 | Dr. Kevin Yam - coeo Group: Artificial Intelligence
From our latest event, 'Elevating Collections 2024', our own Chief Innovation and Technology Officer at coeo Group, Dr. Kevin Yam, offers his unique insight into the transformative technologies,…
Elevating Collections 2024 | Robbie Hunter-Paul - Remain Strong: Stress and Coping
From our latest event, 'Elevating Collections 2024', watch former international rugby player, BBC Sports pundit, business owner, and professionally trained mental health presenter, Robbie Hunter-Paul…
Elevating Collections 2024 | Rob Fawkes - Standing on Giants: Impact of Forums
From our latest event, 'Elevating Collections 2024', hear from Rob Fawkes of Standing on Giants, as delves into what a community is and the benefits it can provide businesses.
Elevating Collections 2024 | Dennis Sanford-Casey - Equifax: Economics in Collections
From our latest event, 'Elevating Collections 2024', hear from Dennis Sanford-Casey, Principal Consultant with Equifax, as he explores economics and collections in 2024.
