Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
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About This Podcast
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Recent Episodes
274 : Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs with Dr. Kerrian M. Peart, PHD.
Send us Fan MailNAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader NeedsWhat happens to your customers when the leader…
273 : Lead Forward: AI, Leadership, and the Future of Work with Jack Jendo
Send us Fan MailWhat does it actually take to lead in an era where artificial intelligence is reshaping every industry, every role, and every assumption about how work gets done? On this episode of…
Anniversary Episode : 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation
Send us Fan Mail10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter ConversationThis episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To…
272 : Show Up Scared: Networking, Resilience, and Building Real Connections with Alexandra Labarr
Send us Fan MailWhat does it take to walk into a room full of strangers and walk out with real connections? In this episode of Navigating the Customer Experience, host Yanique Grant sits down with…
271 : The Human Element Behind AI-Powered Copywriting with Jon Benson
Send us Fan Mail"What happens when the inventor of the Video Sales Letter meets AI? Jon Benson joins us for a conversation that will change how you think about creativity, copy, and your business."In…
270 : AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson
Send us Fan MailIn this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore how AI is fundamentally changing business…
269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch
Send us Fan MailIn this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Executive Academy, for a powerful conversation on…
268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein
Send us Fan MailIn this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful conversation on trust, branding, and customer…
267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg
Send us Fan MailIn this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strategic customer experience (CX) consulting firm,…
266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek
Send us Fan MailIn this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership…
265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix
Send us Fan MailIn this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of…
264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
Send us Fan MailIn this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience…
263: Empowering Teams and Elevating CX with Jamie Homen
Send us Fan MailIn this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer experience (CX) leader with over 20 years in the…
262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX
Send us Fan MailIn this episode of Navigating the Customer Experience, we sit down with Evan Siegel, Vice President of AI at eGain, where he leads the development of next-generation AI-powered…
261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan
Send us Fan MailGreg Logan: The Power of Storytelling – Turning Brands into BlockbustersIn this episode of Navigating the Customer Experience, we are joined by Greg Logan, a global leader in brand…
260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience
Send us Fan MailIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1…
259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan
Send us Fan MailIn this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost…
258: Leading CX with Insight, Influence, and Innovation with John McCahan
Send us Fan MailIn this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries…
257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu
Send us Fan MailIn this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entrepreneur Carmen Vlasceanu. With over 25 years…
256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits
Send us Fan MailIn this compelling episode of Navigating the Customer Experience Podcast, we speak with Jay Sapovits, a dynamic and resilient entrepreneur with a flair for reinvention. Jay’s journey…
Frequently Asked Questions
Navigating the Customer Experience has published 131 episodes since October 2021, covering topics in Business, Careers.
Navigating the Customer Experience is currently highly active with new episodes every 2 weeks. Average episode length is 25m.
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