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Recent Episodes
Aaron Wall: Building a team that cares & serving up some Modern Irish Hospitality
Colm has a great, wide-ranging chat with Aaron Wall, owner and operator of Homeboy Bar. Fascinating insight into the level of detail and commitment it takes to build a top-tier brand, experience, and…
Charlie Wood-Jones: Burgers, Branding & Always Pushing For More
Colm chats to Charlie Wood-Jones, owner & operator of Cawsburger - chatting all things brand-building, restaurant ownership and Social Media 👇-> How a lockdown burger side-hustle exploded into…
Madeleine Geach - Delegation, Reflection & Hospitality Leadership
Colm chats to Madeleine Geach of @thegoodlifecoaching about all things Leadership in hospitality. At a crucial time for independent owners to level-up their leadership, we discuss:-> Madeline’s…
Lucy Branson - Building a 'Family First' Restaurant Group on Empathy, Empowerment & Espresso
Colm chats to Lucy Branson, owner and director at The Coastal Kitchen Family. A group of 5 hospitality venues along Portsmouth’s south coast.Lucy is super passionate about people and this episode is…
Paul Power - Fewer Seats, More Revenue: Constantly reinventing and adapting the independent café
Colm chats to Paul Power, owner & operator of Power's Café & Deli in Weybridge.Chatting:-> Moving from 80+ covers to 50 (and why revenue still went up)-> Strategic staffing: letting one…
Alex Greig - Squeezing every last drop out of a specialist beer business
Colm chats to Alex Greig, owner & operator of Fuggles Beer Café with 2 locations in Kent. A wide-ranging chat covering: -> The evolution of craft beer and its customers -> The appeal of a…
Tony Adams - What the f**k is a system, and how do you get people to follow it?
Colm chats to Tony Adams, owner and operator of Hello Burger since 2015. Chatting: -> What the f**k is a system, and how do you get people to follow it? -> Tony's 1:3:1 system for managers to…
Louise Holme - Embracing Your Values As A Small Business & Making Them Mean Something
Colm chats to Louise Holme, owner & operator of Holme Stores Chatting: -> The daunting prospect of setting up a business in your mid-twenties -> Being an introvert and figuring out how to…
Stef & Freddie - Calm, Chaos & Everything In Between Building Wylie's Coffee
Colm chats to Freddie & Stef, the brilliant couple behind Wylie's Coffee. Chatting: -> Aussie & Japanese influences on Wylie's -> Creating a space for a moment of calm in a chaotic…
Carol Deeney - Taking Haggis Global, Building a Franchisable Brand & Lessons in Consistency
Colm chats to Carol Deeney, owner & operator of Deeney's. The home of Scottish scran and the famous Macbeth (haggis toastie). Deeney's is now a multinational brand via East London, Tokyo and…
Ben Hicks - People Over Tech, Obsessed With Details & A Passion For Customer Service
-> Choosing a People First approach over tech (and losing money initially) -> How he used his 20+ years experience at Pizza Express to build a simple, but effective customer journey ->…
Chris Fox - 21 Years Of Lessons, Rejecting Delivery Apps, Hiring & Training The New Generation
Colm is joined Chris Fox of Prego Italian Restaurant in Buckingham to discuss all of the lessons from his 21 years of running Prego. The episode is packed with practical advice that you can take and…
Ben Shaughnessy - Service Charge Dilemma, Growing a Destination Site, The Blend of People & Data
Colm talks to Ben Shaughnessy, owner and operator of The Kitchen At. With a storied 25+ year career in corporate ‘big business’ hospitality. We explore the differences in working for a big corporate…
Spencer Bowman - Burnout, Regret, Reflection & Rebuilding
Ever wondered what it really feels like to run an independent hospitality business? This latest episode with Spencer Bowman of Mettrick's is a pure, unfiltered look at everything that can happen on…
Phil Herodotou - Franchising 101, Trusting Your Gut & A Business Model To Scale
Colm chats to Phil Herodotou, owner of Black's Burgers in Epsom. Phil has tons of phenomenal insight and lessons from his journey through franchising. He's now on his third go around of building the…
Building your Brand - The Biggest Challenge Series - Ep 02
What is a brand? Why do I need one? Why should I care? How do I build one? If you've ever asked any of these questions, then this episode is for you! Colm & Frankie chatting all things brand.…
Henry Pearman - Pub Co vs Freehouse, Sticking To Your Guns & Instilling Your Values
Colm chats to Henry Pearman, owner & operator of The Horseshoes, Belbroughton and The Chequers, Cutnall Green. One pub leased from Stonegate, the other operated as a Freehouse. We dive into the…
Tackling Inflation - The Biggest Challenge Series - Ep 01
The first episode of the new ‘Biggest Challenge’ series where Colm & Frankie discuss, in detail, one of the big challenges they are hearing from independent owners. But it’s not just talking…
Jo & Co - 200+ Restaurants opened, but still felt like a novice with our own
Get ready for a special couples-in-business episode as Colm is joined by Frankie (his wife & business partner) for a great conversation with Jo & Pete Morrison (also husband & wife),…
Matt Clark - Turning around your business, Finding the right people and Business planning that works
A great conversation with one of the BEST young GMs in the game, Matt Clark. This episode is full of real, tangible insights. Tings you can start doing to run your business more efficiently and…
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Packed House Podcast has published 26 episodes since May 2024, covering topics in Business, Entrepreneurship.
Packed House Podcast is currently dormant with new episodes every 2 weeks. Average episode length is 59m.
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