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About the Show
Question of the Day with Coach Chris tackles real questions from sales leaders across the home service industry. In just 10–15 minutes, Coach shares practical insights, stories, and tools to help you lead better, sell smarter, and stay sharp. Real talk. Real growth. No corporate jargon — just honest answers that make you better every day.
Partnership & Audience Signals
11 of recent episodes transcribed
101 episodes — long track record
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Recent Episodes
S1E15 How to get the most out of training?
Today we dig into what separates checking the box from true skill development. Whether you’re leading the training or sitting in the seat, the mission is the same—make it stick and make it matter.We…
S1E70 My customers think I'm salesy - what do I do?
“My Customers Think I’m Salesy—What Can I Do?”If customers are labeling you as “salesy,” it’s not a personality problem—it’s a process problem.In today’s Question of the Day, I break down practical…
S1E27 I goofed up, now what?
Mistakes happen — even to the best techs, comfort advisors, and leaders. In today’s episode, we dig into how to prevent errors in the first place by tightening up your process, your communication,…
S1E26 What do I do about low performance?
Today’s Question of the Day: “I have a low performer… what do I do?”In this episode, we flip the script and look at low performance from both sides of the table—the sales leader dealing with it and…
S1E101 As a salesperson - How do I work with other departments?
How Do I Work With Other Departments?Sales doesn’t operate in a vacuum. The best companies win because their departments work together—not against each other.In today’s Question of the Day, I break…
S1E100 100th EPISODE!!! - How many calls should you run in a day?
How Many Calls Should You Run in a Day? — 100th Episode SpecialMore calls don’t automatically equal more revenue.In this special 100th episode of Question of the Day, I break down real-world data…
S1E99 Which comp plan is better: Commission or Salary & Bonus?
Which Comp Plan Is Better: 100% Commission or Salary Plus Bonus?One of the biggest debates in the trades is how salespeople should get paid.Should they eat what they kill? Or should there be more…
S1E23 Should I run calls and be the sales manager?
Today’s Question of the Day hits a big one in the trades: “Should I be a player/coach — the sales manager who still runs calls?”Spoiler alert: it sounds heroic… but it usually wrecks your team.In…
S1E98 How do I approach 2 systems with 1 still working?
How Do I Overcome the “We Still Have One System Working” Objection?One of the biggest mistakes customers make is confusing “still working” with “healthy.”In today’s Question of the Day, I tackle a…
S1E97 What consistent actions would you focus on TODAY?
What consistent actions would you focus on TODAY?Trends change. Tools evolve. But the fundamentals that drive results? They tend to stay the same.In today’s Question of the Day, I use the chocolate…
S1E53 I don't have any support - what do I do?
“I’m Not Getting Any Support—What Do I Do?”No one succeeds in this business alone. If you feel unsupported, it’s not just frustrating—it’s a performance killer.In today’s Question of the Day, I break…
S1E96 How do I find out budget earlier?
How Do I Find Out Budget Earlier?Everyone wants to know the budget early—but chasing it too soon can cost you the sale.In today’s Question of the Day, I step up on the soapbox for a moment: solve the…
S1E45 How much is a process worth?
QOD: How Much Is a Process Worth? (Spoiler: $2.4 Million.)Everybody says they want consistency… until it’s time to follow the process when it’s inconvenient.In today’s Question of the Day, we’re…
S1E95 How do I overcome the "Older Generation" objection?
How Do I Overcome the “Older Generation” Close?“I’m not going to be around long enough to need that.”It’s a tough moment—and one many salespeople avoid altogether.In today’s Question of the Day, I…
S1E16 How to have a conversation with customers?
I’ve got a controversial take: the best salespeople aren’t the talkers — they’re the askers. In this episode we dig into:Why talking less and asking better questions gives you real controlHow…
S1E94 How do I not micro-manage?
How Do I Not Micro-Managing?“Don’t micromanage” sounds good—until performance starts slipping.In today’s Question of the Day, I challenge the myth of micromanagement and explain how to support your…
S1E93 Should I be able to see all my leads for the day?
Should I Be Able to See All My Leads for the Day?It sounds helpful—but it might be hurting your performance.In today’s Question of the Day, I challenge the idea that you need visibility into every…
S1E61 Should I only hire sales from inside the trades?
Should I Hire Sales With or Without Trades Experience?Do you hire for trades knowledge… or for people skills?In today’s Question of the Day, I break down one of the most common hiring debates in…
S1E92 How do you overcome customers that want to wait?
How Do You Overcome Customers That Want to Wait? “We’re going to wait.”It’s one of the most common stalls—and one of the most predictable.In today’s Question of the Day, I break down the key question…
S1E91 How do I beat the cheaper competitor?
How Do I Beat the Smaller, Cheaper Competitor?If cheaper always won, there would only be one company left standing.In today’s Question of the Day, I use the cell phone industry as a tongue-in-cheek…
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