Outreach Signals
Publishing Details
Contact & Outreach
About This Podcast
Social Media
Explore Statistics
Recent Episodes
S6E18 The Science of Behavior Change: Connecting Dots for Impact with Julie Dirksen
SummaryJoin Todd Kirk and Julie Dirksen as they explore the science of behavior change, effective communication, and how to connect with your audience's immediate needs. Discover practical strategies…
S6E17 How to Drive Adoption in Large Organizations with Ashley Moore
SummaryIn this insightful episode, Ashley Moore shares her extensive experience in change management, digital transformation, and employee experience. She discusses effective strategies for driving…
S6E16 How to Shape Environments for Better Learning with Chandler Milne
Summary:In this episode of SaaS Therapy, Todd Kirk hosts Chandler Milne from Brainstorm to discuss the science of learning experience design, change management, and how to effectively drive…
S5E15 How to Build AI-Ready SaaS Products with Justin Watt
Summary:Justin Watt, CEO of Switchboard, shares insights on AI adoption, change management, and how SaaS companies can stay relevant in the rapidly evolving AI landscape. Learn practical strategies…
S6E14 People First, Technology Second with John Wade, Principal @ BrainStorm
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview John Wade, principal of Brainstorm, to explore the human side of AI adoption, the evolution of learning models, and practical…
S6E13 The Hidden 150 Hours Behind Customer Adoption with Casey Trujillo
Casey explores how hard customer education is for the customer’s point of contact. Using one SaaS example, he shows how private portals, automated communications, adaptive learning, and reporting can…
S6E12 WEBINAR SPECIAL: Modernizing your academy without starting over with Courtney Sembler, COO @AlignedCX
In this special podcast episode, Courtney Sembler explores how to modernize customer education without rebuilding from scratch. It highlights shifting learner expectations, the growing gap between…
S6E11 Onboarding Doesn’t Matter with Donna Weber, CEO @Springboard Solutions
Customer onboarding is evolving from a checklist into a value-driven growth engine. Donna Weber explains why delivering meaningful customer outcomes—not just completing onboarding steps—is critical…
Myth 2: It’s Not About Fewer Tickets—It’s About Better Ones
In this episode of SaaS Therapy, Todd and Casey challenge the myth that customer education should be judged by whether it reduces support tickets. Instead, they argue that strong training should…
S6E9 3 Misconceptions About Digital Customer Success with Kat Breeggemann, Founder @Katalyst CX
In this episode of SaaS Therapy, Todd and Casey interview Kat Breeggemann, founder of Katalyst CX, to debunk myths about digital customer success. They explore how digital CS strategies can be…
S6E8 Change Management in the Age of AI with Nicolette Stepakoff, VP of Change and Enablement @Eliza
In this episode of SaaS Therapy, Todd and Casey are joined by Nicolette Stepakoff, VP of Change and Enablement at Eliza. They discuss the critical role of change management in the adoption of AI…
S6E6 The Origin Story of SaaS with Amy Konary, Senior VP @Subcribe
In this episode of SaaS Therapy, hosts Todd and Casey engage with Amy Konary, a thought leader in the SaaS industry. They explore Amy's journey from traditional software licensing to the innovative…
S6E5 The Customer Education Playbook with Courtney Sembler, COO @AlignedCX
In this episode of SaaS Therapy, Todd and Casey welcome back Courtney Sembler, who shares her journey from HubSpot to AlignCX. The conversation delves into the importance of customer education in…
S6E4 Six Sigma for SaaS: Fixing What Actually Matters with Kelly McNamee, Customer Learning Director @PointClickCare
In this episode of SaaS Therapy, Todd and Casey chat with Kelly McNamee, Director of Customer Learning at Point Click Care, to explore the Six Sigma framework and its application in customer…
S6E3 The Customer Mindset You Need with Andrea Nottingham, CSM @ BrainStorm
In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo are joined by Andrea Nottingham, a seasoned Customer Success Manager. They discuss the transition from being a customer to a CSM,…
S6E3 Myth #1: No time for training with Todd Kirk and Casey Trujillo
In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo explore the myth that customers don't have time for training. They discuss the underlying reasons behind this belief, emphasizing…
S6E2 The Hidden Secrets of Customer Education with Todd Kirk and Casey Trujillo
In this episode of SaaS Therapy, Todd and Casey discuss the challenges of AI adoption in SaaS organizations. They explore the reasons behind low user engagement with AI tools, emphasizing the…
The Art of Renewal Negotiations with Jaclyn Sayler, Strategic Account Manager @ BrainStorm
In this episode of SaaS Therapy, hosts Todd and Casey engage with Jacqueline Sayler, an enterprise account manager, discussing the intricacies of customer success and negotiation strategies.…
S5E25 Season 5 Recap: Top Lessons from SaaS Therapy with Todd Kirk and Casey Trujillo
In this episode of SaaS Therapy, hosts Todd and Casey reflect on their podcast journey during season 5, discussing the top episodes of the season. They explore themes such as micro passions,…
S5E23 Everybody Wants Change… Nobody Wants to Change with Eleni Vorvis, Co-Founder @faroutcomes & Boston Founders Forum
The conversation delves into the complexities of change management in the SaaS industry, emphasizing the psychological aspects that influence user adoption. Eleni Vorvis discusses the importance of…
Frequently Asked Questions
SaaS Therapy has published 133 episodes since February 2024, covering topics in Business.
SaaS Therapy is currently highly active with new episodes weekly. Average episode length is 38m.
Sign up on Grep.FM to access contact details for SaaS Therapy, including email and social media links.
