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Table 7 in Sweden: Design Delight At Christmas (Christmas Special)
Imagine a masterclass with five of the world’s leading Customer Experience minds, recorded live with an audience. That’s this episode. We brought Michel Stevens, Mikkel Korntved, Dimitri Jambé,…
Table Stakes - The Myth of Loyalty with Dale W. Harrison
Think your most frequent customer is your most loyal one? You're probably wrong. This topic was so information-dense and critical, we had to make this a special double-length episode. Loyalty expert…
Table Stakes - Metrics that Predict Program Success with Anouk Devriese
Why do so many change programs fail? Leaders track budgets, timelines, and milestones, but they miss the single most important metric that predicts success. In this authoritative, practical episode,…
Table Stakes - Employee-led transformations are the BEST with Ed Murphy
Why do so many big transformations fail to deliver? According to organizational change expert Edward Murphy, it's because leaders are missing the single most critical component: their employees. The…
Table Stakes - Stakeholders that make or break it with Jannecke Drangert-Hveding
Why do so many massive, top-down transformation programs fail? We build complex frameworks and try to "persuade" people... but we forget the most important part. In this podcast, transformation…
Table Stakes - Getting CX Buy-In Without The Battle with Alain Thys
Ever launched a CX transformation with a big bang, only to watch it… fizzle out? You're not alone. It’s that “painfully familiar scenario”: the kickoff is energizing, but six months later, everyone…
Table Stakes - Beyond the Survey Trap with Frances Chapireau
Across the globe people are measuring the customer experience with metrics like Net Promoter Score , Customer Satisfaction, or Customer Effort Score. These are very good metrics to measure the…
Table Stakes - Using Research to Drive Conversions with Daniël Granja Baltazar
"We put the customer first", "we are customer-centric" and "we listen to our customers" are promises often heard among management. But what's behind these promises? Unfortunately, you often don't…
Table Stakes - Make Data Drive Change with Brent Dykes
You've put in the work, you've crunched the numbers, you've built the perfect dashboard and yet nothing changes. Your brilliant insights are dying a silent death on a PowerPoint slide. The numbers…
Table 7 in Norway - Where the fjords meet choices
Anchor yourself in Oslo for a very special episode of Table 7, recorded live at the historic Fram Museum—home of the famed polar exploration ship, the Fram. Join your host Michel Stevens as he…
Table Stakes - From Career to Entrepreneur
In this episode of "Table Stakes," host Michel Stevens dives into the world of entrepreneurship within customer experience. Joined by experts Elles, Bartek Lechowski, and Anna-Maija Tanninen, they…
Table 7 in Bulgaria - Where CX is Being Built
This month on Table Seven, we’re unpacking how Bulgarian businesses are navigating the digital age – where customer expectations meet old-school charm. (Yes, we did discuss why McDonald’s kiosks…
Table 7 in Poland - You Can See the Future From Here
This episode is so packed with insights, even our AI bots needed a coffee break. A few Takeaways: ✅ Trust in finance? More like "trust but verify… with ChatGPT." ✅ The best CX starts with hiring…
Table 7 in Belgium: Delight Defined by Differences
Culture & Connection: How Culture Shapes Customer Experience in Belgium Is your customer experience strategy stuck in a one-size-fits-all approach? Or do you assume that digital transformation…
S1E1 Table 7 in Denmark: Michelin Stars & Marketing Minds
Michelin Stars & Marketing Minds Think personalization is just using someone's first name? Think again. Or maybe you think Michelin-star service secrets don't apply to your business? Prepare to…
Frequently Asked Questions
Table 7 has published 15 episodes since May 2025, covering topics in Business.
Table 7 is currently declining with new episodes weekly. Average episode length is 50m.
