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Recent Episodes
S2E210 Building a performance system, not a theater program with Zack Hamilton (Table Service 210)
Host Jordan Hooker is joined by Zack Hamilton, author of the Experience Performance System™ and host of the Unf*cking Your CX Podcast - they dig in to what it means to build CX programs that drive…
S2E209 Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)
Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless…
S2E208 Building the next generation of support leaders with Shmuel Saklad (Table Service 208)
In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig…
S2E207 Empathy, context, and continuous improvement with Karen Lam (Table Service 207)
In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the…
S2E206 Playbooks for modern leaders with Ty Givens (Table Service 206)
In this episode of the Table Service podcast, host Jordan Hooker speaks with Ty Givens, founder and CEO of CX Collective, about her extensive experience in customer experience leadership. They…
S2E205 Getting your customers back to green with Stephen Wood (Table Service 205)
In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer risk. They discuss the…
S2E204 Building a strong outsourced team with BPOs with Kevin Zyskowski (Table Service 204)
In this episode of the Table Service podcast, host Jordan Hooker speaks with Kevin Zyskowski, CEO of CertainlyCX, about the intricacies of working with Business Process Outsourcing (BPO) companies.…
S2E203 The Future of CX: Personalization and AI with Craig Stoss (Table Service 203)
In this episode of the Table Service podcast, host Jordan Hooker speaks with Craig Stoss, a customer experience veteran, about the evolving landscape of customer support and experience. They discuss…
S2E202 Human-in-the-loop design in the age of AI with Nick Cawthon (Table Service 202)
On this episode of Table Service, host Jordan Hooker is joined by Nick Cawthon, a veteran UX and product design strategist, to discuss the evolution of design in the age of AI, the importance of…
S2E201 How consultants drive results in customer organizations with Vaishali Dialani (Table Service 201)
In this episode of the Table Service podcast, Host Jordan Hooker is joined by Vaishali Dialani, an award-winning CX strategist, who shares her insights on building a career in CX, how to keep the…
S1E117 Bring in the BPOs with Ana-Alicia Siqueiros (Table Service 117)
In this episode of the Table Service podcast, host Jordan Hooker speaks with Ana-Alicia Siqueiros, Director of Support at Peek, about the intricacies of outsourcing customer support to Business…
S1E116 Leadership that builds trust and drives results with Andrew Rios (Table Service 116)
Join host Jordan Hooker and Andrew Rios - Head of Customer Experience at Cityside Fiber - as they discuss leadership that builds trust and drives results, as well as wisdom for young leaders and…
S1E115 Designing impactful employee experiences with Ian Storm (Table Service 115)
Join host Jordan Hooker and Ian Storm - CX/EX Strategy Leader & Director of Strategic Solutions at Aspect Software, as they discuss building Employee Experiences that lead to high-quality…
S1E114 What else can we do? with Yetto Co-Founders Brian Levine and Garen Torikian (Table Service 114)
Join host Jordan Hooker and Yetto Co-Founders Brian Levine and Garen Torikian, as they discuss creating a support tool built by support practicioners for support practicioners. Want to connect with…
S1E113 Becoming a Servant Challenger with Nate Brown (Table Service 113)
Join host Jordan Hooker and Nate Brown, Head of Education and Enablement at Metric Sherpa and Co-Founder of CX Accelerator, as Nate digs into driving value for your team and your customers, becoming…
S1E112 Elevating your support offerings with Rachel Wu (Table Service 112)
Join host Jordan Hooker and Rachel Wu, Senior Manager of Technical Support at Iterable, as Rachel digs into the world of premier support offerings. Want to connect with Rachel? Find her on…
S1E111 When culture and customers collide with Brandon Owen (Table Service 111)
Join host Jordan Hooker and Customers & Culture founder Brandon Owen, as Brandon breaks down how companies can drive a better employee experience (and thus a better customer experience!); what…
S1E110 Leading a customer-centric product organization with Karen Chao (Table Service 110)
Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of AI in product development, and the evolving…
S1E109 Building the Future of Customer Experience with Andrew Carothers (Table Service 109)
Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco…
S1E108 The future of contact centers and CX with Luke Jamieson (Table Service 108)
Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX. Want to…
Frequently Asked Questions
Table Service has published 30 episodes since February 2025, covering topics in Business.
Table Service is currently sporadic with new episodes weekly. Average episode length is 29m.
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