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About This Podcast
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
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Recent Episodes
S3E31 🎧 Episode 31: AI, Authenticity & Bookings — How Hotels Can Win With Bonafide AI
In this episode, Cody sits down with Jason Jenkins, Vice President of Sales at Bonafide AI, to unpack one of the most important shifts happening in hospitality today: how artificial intelligence is…
S3E30 🎧 Episode 30: The Experience Economy — Why Guests Care More About Feeling Than Square Footage
In this episode, Cody & Meagan explore a major shift shaping modern hospitality: guests care far more about how a place feels than how big it is. As travel becomes more experience-driven,…
S3E29 🎧 Episode 29: The Hospitality Illusion — What Guests Think Running a Rental Looks Like vs. Reality
In this episode, Cody & Meagan pull back the curtain on one of the biggest myths in hospitality: that running a rental is “passive income.” With humor, honesty, and plenty of real-life stories,…
S3E28 🎧 Episode 28: What Guests Are Really Looking For When Booking Spring Break Travel
Spring Break bookings are chaos season—and in this episode, Cody and Meagan break down why. This isn’t normal travel behavior. It’s emotional, urgent, and often stressful. Guests aren’t just booking…
S3E27 🎧 Episode 27: The Virtual GM Playbook: Running Your Property from Anywhere in 2026
In this episode, Cody and Meagan revisit the heart of what this podcast is all about: being a Virtual GM. With remote operations becoming the norm—not the exception—this conversation is a must-listen…
S3E26 🎧 Episode 26: AI in Hospitality 2026: Smarter Operations, Stronger Marketing
Meagan rejoins Cody for a timely and future-focused conversation on one of the most transformative forces in hospitality: Artificial Intelligence. As guest expectations rise and teams remain lean, AI…
S3E25 🎧 Episode 25: Loyalty That Works: How Independent Hotels Win with Stash Rewards
In this episode, Cody welcomes Audrey Yates, Vice President of Hotel Partnerships at Stash Hotel Rewards, to break down what truly makes loyalty programs work for independent hotels—without…
S3E24 🎧 Episode 24: Inside BITAC: Why These Hospitality Events Are Unlike Any Other
In this episode, Cody sits down with special guest J. Viola, Chief Operating Officer at Hotel Interactive, to pull back the curtain on one of the most impactful event series in hospitality:…
S3E23 🎧 Episode 23: Leveraging Micro-Moments: Small Touches That Create Big Loyalty
In this episode, Cody and Meagan dive into the powerful world of micro-moments—those small, often overlooked guest interactions that can build lasting loyalty and boost your property’s reputation.🔹…
S3E22 🎧 Episode 22: New Year, New Stays: Fresh Starts in Boutique Hospitality
Kick off 2026 with Meagan and Cody as they dive into everything you need to start the new year strong in boutique hospitality. This special New Year’s Day episode is all about fresh energy, new…
S3E21 🎄 Episode 21: Holiday Hospitality & Christmas Movie Showdown
In this Christmas-morning episode, Cody & Meagan dive into what makes a stay truly special at the holidays — from guest expectations to festive touches — and wrap things up with their own…
S3E20 🎧 Episode 20: The Hidden Power of Asset Management — Featuring Walter Peseski of Garfield Public/Private
In this episode, Cody sits down with special guest Walter Peseski (LinkedIn: https://www.linkedin.com/in/walter-peseski/), Senior Vice President of Asset Management at Garfield Public/Private—one of…
S3E19 🎧 Episode 19: Story-Driven Hospitality Branding
In this episode, Cody & Meagan dive into the powerful role storytelling plays in hospitality branding. A great story can turn a stay into an experience—and create lasting emotional connections…
S3E18 🎧 Episode 18: Smart Upsells Without Feeling Slimy
In this episode, Cody & Meagan tackle one of the trickiest parts of hospitality—upselling. When done poorly, upselling can feel pushy or “slimy” to guests, but when done right, it can enhance the…
S3E17 🎧 Episode 17: Turkey, Touchdowns & Trash Talk: Our Ultimate Thanksgiving Draft
Thanksgiving Special! In this festive episode, Cody & Meagan celebrate the holiday by going head-to-head in a Thanksgiving Snake Draft to build the best Thanksgiving dish lineup ever.Meagan…
S3E16 🎧 Episode 16: Reputation Management in 2026: Responding, Recovering & Reinforcing Trust
In this episode, Cody & Meagan dive into one of the most mission-critical topics for hotels heading into 2026: Reputation Management. Guest expectations are higher than ever—and reviews now live…
S3E15 Season 3, Episode 15: The Greatest Hits — Our Most Downloaded Episodes from Every Year!
In this special episode, Cody takes a nostalgic (and inspiring!) look back at the most downloaded Vibrant Guest Management Podcast episodes from each of the last four years. From the very first…
S3E14 🎃 Episode 14: Scare Screen Picks: Cody’s Top 5 Halloween Movies (with IMDB links!)
Just in time for Halloween, Cody gets spooky and shares his top 5 all-time Halloween movies. These are films that deliver chills, laughs, nostalgia—and a little bit of magic for the season.Here’s the…
S3E13 Season 3, Episode 13: The Top 5 Digital Must-Haves to Maximize Your Property’s Success
In this episode, Cody breaks down the Top 5 Digital Must-Haves every hotel, resort, and boutique property needs to thrive in today’s hospitality landscape. Whether you’re a small independent inn or…
S3E12 Season 3, Episode 12: How Hotel Pontotoc Set the Gold Standard for New Hotel Openings
In this episode, Cody dives into one of the most exciting and buzzworthy new hotel openings in the country — the highly anticipated Hotel Pontotoc. With its stunning design, rich history, and tagline…
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Virtual GM - A Hotel Management Podcast has published 141 episodes since June 2022, covering topics in Business, Management.
Virtual GM - A Hotel Management Podcast is currently highly active with new episodes weekly. Average episode length is 26m.
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