YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE
YourCXC
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6 MONTH COMPANY UPDATE | YOUR CUSTOMER EXPERIENCE CONSULTANT
Welcome to the 6-Month Company Update!In this video, I’m sharing the full journey of building YourCXC over the past six months — with a special focus on company formation, the challenges, and how I…
CUSTOMER EXPECTATIONS: WHAT BIG BUSINESSES DON'T TELL YOU | YOUR CUSTOMER EXPERIENCE CONSULTANT
In this video, I uncover the truth behind rising customer expectations and why many big businesses are struggling to keep up. From digital transformation and siloed systems to outdated customer…
AUGMENTED REALITY - VIRTUAL TRY-ONS AND PERSONALISATION | YOUR CUSTOMER EXPERIENCE CONSULTANT
In this video, I explore how Augmented Reality (AR) is revolutionising the retail industry by transforming the customer journey and enhancing customer experience. Discover how AR can help your…
🚀 CUSTOMER EXPERIENCE HACKS FOR EARLY-STAGE STARTUPS | YOUR CUSTOMER EXPERIENCE CONSULTANT
First impressions can make or break your startup — and that’s where customer experience comes in. In this video, I share practical CX strategies that help early-stage businesses build loyalty, boost…
US TARIFFS: A CX PERSPECTIVE – HOW RISING COSTS IMPACT CX | YOUR CUSTOMER EXPERIENCE CONSULTANT
From your morning coffee to your next tech upgrade, US tariffs are quietly reshaping how—and what—we buy. But what does this mean for the Customer Experience?In this video, I break down how tariffs…
CUSTOMER EXPERIENCE: THE FUTURE OF RETAIL | YOUR CUSTOMER EXPERIENCE CONSULTANT
Retail is evolving—and fast. In this video, we explore how the customer experience is becoming the most powerful driver of success in the modern retail landscape. From the rise of e-commerce and…
HOW TO USE CUSTOMER FEEDBACK TO DRIVE INNOVATION | YOUR CUSTOMER EXPERIENCE CONSULTANT
Customer feedback isn't just helpful—it's essential. In this video, I’ll walk you through how to use real customer insights to spark innovation, improve your services, and elevate the entire Customer…
THE CUSTOMER EXPERIENCE OF THE METAVERSE | YOUR CUSTOMER EXPERIENCE CONSULTANT
The metaverse is no longer a distant future—it’s happening now. In this video, I explore how brands are reimagining the Customer Experience through immersive, interactive, and personalised digital…
THE POWER OF STORYTELLING IN CUSTOMER EXPERIENCE | YOUR CUSTOMER EXPERIENCE CONSULTANT
Want to build deeper connections with your customers? Discover how storytelling can transform your Customer Experience and create meaningful moments along the Customer Journey.In this video, I break…
BUILDING CUSTOMER LOYALTY IN THE AGE OF AI | YOUR CUSTOMER EXPERIENCE CONSULTANT
AI is transforming how businesses connect with customers—but real loyalty still comes from trust, personal connection, and a great Customer Experience.In this video, I break down how to use AI…
5 SIGNS OF A BRAND PROVIDING A BAD CUSTOMER EXPERIENCE | YOUR CUSTOMER EXPERIENCE CONSULTANT
If you're a business owner or customer experience professional, understanding the warning signs of a bad customer experience is crucial for growth and success. In this video, I cover the key signs…
12 THINGS THAT RUIN A FIRST IMPRESSION IMMEDIATELY | YOUR CUSTOMER EXPERIENCE CONSULTANT
In this video, I explore 12 things that ruin a first impression immediately—whether in a business setting, job interview, or customer interaction. First impressions are everything, and they can make…
6 TIPS FOR IMPROVING YOUR CUSTOMER SERVICE SKILLS | YOUR CUSTOMER EXPERIENCE CONSULTANT
Whether you’re just starting out or looking to elevate your customer service game, these tips will help you deliver outstanding customer experiences and build lasting relationships with your…
THE TOP 5 CAR BRANDS FOR CUSTOMER EXPERIENCE IN 2025 | YOUR CUSTOMER EXPERIENCE CONSULTANT
In this episode, I explore the Top 5 Car Brands for Customer Experience in 2025! From innovative electric vehicles to luxury performance cars, these brands are setting the standard for customer…
MANAGING REAL ESTATE CUSTOMER EXPERIENCE WITH YOUR CUSTOMER EXPERIENCE CONSULTANT
In today’s competitive real estate market, providing an exceptional customer experience is key to building lasting relationships and ensuring success. In this video, I explore actionable strategies…
CX VS. CS: WHAT'S THE DIFFERENCE AND WHY IT MATTERS FOR YOUR BUSINESS?
In this episode, I break down the key differences between Customer Experience (CX) and Customer Service (CS)—two crucial elements that impact your Customer Journey. Many businesses focus solely on…
THE IMPACT OF VALENTINE'S DAY ON CUSTOMER EXPERIENCE WITH YOURCXC
Valentine’s Day is more than just a holiday for romance—it’s a powerful opportunity for businesses to create unforgettable customer experiences! In this video, I explore the impact of Valentine's Day…
7 WAYS TO IMPROVE CUSTOMER EXPERIENCE WITH YOUR CUSTOMER EXPERIENCE CONSULTANT
In this episode, I explore seven actionable tips you can use to elevate your Customer Experience. From optimising every stage of the Customer Journey to discovering how a Consultation with Your…
THE TOP 5 UK ENERGY COMPANIES WITH YOUR CUSTOMER EXPERIENCE CONSULTANT
🌟 In this episode, I explore how leading UK energy providers, Octopus Energy, British Gas, EDF Energy, E.ON Next & Bulb are transforming their Customer Experience. You’ll discover the strategies…
YOURCXC DIVES INTO: WHAT IS CUSTOMER EXPERIENCE?
🌟I am excited to share my latest video on the YourCXC channel—What is Customer Experience with Your Customer Experience Consultant! 🌟 In this episode, I dive deep into the essentials of creating a…
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YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE has published 21 episodes since March 2025, covering topics in Business.
YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE is currently dormant with new episodes weekly. Average episode length is 7m.
